ComplaintsforBloomfield Homes

• Initial Complaint

  05/30/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased a brand new home from Bloomfield home on April 27th, 2023. From the first night we have had major problems. The first night we had a total plumbing blockage at the main clean out. Then weve had leaks from our windows causing sheetrock damage twice on the same window and then on another window. These are just to name a few. My complaint is on a balcony door that leaks water during rain storms. I put in a warranty request during my warranty period. That has since expired. Bloomfields warranty representative sent out their warranty workers to work on my balcony door and they caulked the bottom of my door . At that time, I was told by the warranty rep for Bloomfield that this was normal for a door to leak during these type of rain storms. I told him not to insult my intelligence that no new house should have leaks in doors or windows. The balcony door leaked again after the warranty period expired , however since I put in the request long before the warranty expired , I expect Bloomfield to fix the problem. On 5/30/24, we had a storm and the door leaked again. I contacted the warranty representative again asking for my door to be repaired since it wasnt repaired correctly . Again, I was told that it is normal for a door to leak in a storm such as we had that day. He stated that he looked at the door and the rubber on the bottom of the door was intact and the door repair people caulked the bottom of the door. I again told him there is still something wrong because a lot of water entered the house. I asked him if I hired a door company to come and fix my door would Bloomfield reimburse me since he refused to admit there is something wrong and this was normal. I did call to get and estimate. The door was not properly hung. It has a gap of at least a 1/4 inch all the way around which is more than industries standards . Water is entering on the top and sides. Im having the door repaired by an outside company. I asking Bloomfield to reimburse me.

  Business response

  06/03/2024

  Bloomfield has been in direct contact with the Complainant and has reached a resolution that is acceptable to both parties. Bloomfield and Complainant will work to finalize that resolution, that hopefully will address Complainant's concerns regarding the subject home.

  Customer response

  06/03/2024

  Im in agreement with the resolution that Bloomfield Homes and I have decided on to rectify this specific complaint. Im thankful for their prompt attention to this particular matter. 

  Customer response

  06/06/2024

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  05/13/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Please note documents outline issues and other supporting materials are uploaded as attachments. Thank you for your assistance in this matter.

  Business response

  05/14/2024

  Complainant purchased her home from Bloomfield in November 2016. Complainant recently engaged a contractor of her choice to make repair to her irrigation system, resulting in her being presented with the invoice referenced in the complaint. Complainant now asks Bloomfield and/or its vendor that installed the irrigation system at Complainant's home approximately 7.5 years ago to pay the aforementioned invoice. Given the age of Complainant's home, any warranty applicable to the irrigation system expired years ago. Further, Bloomfield was not afforded an opportunity to evaluate the irrigation system before it was worked on by Complainant's contractor such that it cannot verify the repairs made to the system or the necessity thereof. Given that, and the fact that the system appears to have worked as intended for 7.5 years, Bloomfield has politely declined to pay the invoice incurred by Complainant.

  Customer response

  05/16/2024

  I am rejecting this response because:   Bloomfield was made aware of this issue during the warranty program.  Bloomfield contacted contractor (Avalon Nursery LLC).  Bloomfield's contractor choose to put a band aid on the problem instead of correcting the issue.  The Tech ***** came out and adjusted the head where water no longer wash the driveway and left valve open.  Avalon Nursery LLC, owner ***** was notified and called back at which time the Texas contractor that I had to adjust the head to avoid it watering the fence spoke with her and informed her of the findings.  ****************, said "let me speak with ***** and I would get back to you".  During the day I tried reaching her again to discuss how she planned on handing the issue.  I did not hear back from ****************.  At the end of the day I made the decision to have to contractor correct the issues.  She was notified immediately of the cost associated and sent her an email with the invoice as an attachment detailing the cost.  She did not respond again for days.  I reach out again, and she stated he refusal to pay.  Since Bloomfield was the builder I reached out to them and informed them of the issue.  Also, please note that the last time ***** came out to replace the shrubs, he told me not to call in and complain again in a very threating way.  Hence I called another contractor to adjust the heads after the new fence was installed.

  Business response

  05/22/2024

  Bloomfield responds to each of its homeowners' warranty submissions as quickly and effectively as it can. In this instance, Bloomfield was not afforded an opportunity to inspect and evaluate the matter at issue before Complainant paid an unrelated third party to make repairs to the subject home. Given that, and the fact that the warranty period relevant to the issue at hand expired years ago, Bloomfield stands by its original response and respectfully declines Complainant's request to pay the invoice presented to Complainant by the vendor Complainant selected to make repair to the home.

  Customer response

  05/27/2024

  I am rejecting this response because:   The contractor that Bloomfield hired during the building process INSTALLED a device that was defective from day one.  Again, during the warranty period Bloomfield was notified and the contractor sent her technician who did the initial original installation.  The technician CHOOSE not to correct the issue,  Instead turn the time down to 2mins for the flowerbed(Zone 1) which has the seeper/soaker hose, and left the valve manually open, which  meant it ran continuously when the other zones were being run. 

  When the contractor was notified immediately upon being made aware of the problem from the initial installation.  She communicated to both the contractor and myself that she would speak with her technician and got back to us.  The contractor was at my location at 7:30am.  I was not until later that I called the contractor (Texas Irrigation) to come back and correct the issue because I did not hear back from Avalon Nursery or anyone from Bloomfield.

  I sad to see that INTEGRITY in no longer important to Bloomfield since ************************* is no longer a part of the theme, and in addition continues to use contractors that are cutting corners during the building phase and clearly have NO INTEGRITY. 

  PS:  THAT IS NOT HOW YOUR BUSINESS REMAINS SUCCESSFUL, REFER OTHERS,  AND REMAINS A HOUSEHOLD NAME IN YOUR  INDUSTRY.  

• Initial Complaint

  04/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This issue pertains to the unauthorized change of fixtures by Bloomfield Homes after the final walkthrough of the property with the construction manager. On January 29, 2024, I conducted a final walkthrough of the property prior to closing. During this walkthrough and for weeks leading to, I observed 2 modern wood-like vanity mirrors in my primary bath. I closed on my home on February 2, 2024. Upon entering my primary bathroom, I discovered that the vanity mirrors had been replaced with a lower-quality or different model than those originally displayed during my final walkthrough.This change was made without my consent or prior notification. While the mirrors displayed do not appear to be the standard mirrors offered by Bloomfield Homes, the mirrors displayed were aesthetically appealing and the unauthorized replacement has resulted in a downgrade in the overall appeal of the bathroom. Bloomfield Homes agreed to replace the mirrors and contacted the glass and mirror company, United Glass and Mirror to schedule the replacement of the mirrors to what was observed in the home during the final walkthrough. After approximately two months of communicating with United Glass and Mirror, I was advised that Bloomfield Homes construction manager at Homestead at ****************** is now refusing to replace the mirrors that he previously agreed to replace. I have attempted to resolve this matter amicably with Bloomfield Homes, but I have not received a satisfactory response or resolution to the issue. Bloomfield Homes' deceptive trade practices have caused great inconvenience and dissatisfaction on my part.I kindly request your assistance in ensuring that Bloomfield Homes rectifies the situation by installing the original fixtures displayed during my final walkthrough that were changed without my consent after the walkthrough was completed. Attached is an email communication with the construction manager where he agreed to replace and photographs of the altered fixtures.

  Business response

  04/22/2024

  During construction of Complainant's home, Bloomfield had its vendor install the same mirrors in Complainant's master bathroom that it normally installs in all of its homes. Unfortunately, someone stole the smaller vanity mirror after installation. Bloomfield asked its vendor to replace the stolen mirror. However, the vendor installed a different type of mirror because the standard mirror was unavailable at that time. The vendor also changed out the second mirror in the master bathroom to ensure both mirrors were the same. When the standard mirror became available, Bloomfield's vendor went back and re-installed two standard mirrors in Complainant's master bathroom. Complainant is apparently dissatisfied with the standard mirrors and favors the original replacement mirror style. Bloomfield will reach out to its vendor to determine if it can change the mirrors in Complainant's master bathroom to the original replacement mirrors that are preferred by Complainant. If so, that change will be made.

  Customer response

  04/26/2024

  I am rejecting this response because:   The Builders response is inconsistent with the photographs attached to the complaint. During the construction of my home, upgraded or what appeared to be non-standard mirrors offered by Bloomfield Homes were installed in the primary bath. Upon entering my home after closing, a different PAIR of mirrors was observed. At no time during construction or post-construction was there a mismatch with the mirrors. Prior to closing, both mirrors were consistent in appearance. After closing, both mirrors were consistent in appearance. The post-closing mirrors (2) were simply different from the mirrors (2) displayed at the final walk-through. Further, the mirror company did not install/replace any additional mirrors as noted in the Builders response.  The mirrors displayed in my home today are the same mirrors I observed after closing on my home. This has been an ongoing issue for almost three months. After filing a formal complaint, I was contacted by the Builder advising that they would be replacing the mirrors with the original mirrors displayed at the final walkthrough, which the builder had already agreed to replace when it was brought to their attention several months ago with no resolution. However, I was contacted by the mirror vendor and a replacement of the mirrors has been scheduled. With the above accurate description of what occurred, the builder agreeing to replace the existing mirrors with those observed at the final walkthrough, and the scheduling of the replacement with the mirror vendor, I have no further concerns with the mirrors at this time. 

  Business response

  04/26/2024

  Bloomfield has agreed to replace Complainant's mirrors as requested. While Bloomfield has a different recollection than Complainant of events leading to this point, Bloomfield is willing to forego further discussion of those events in favor of resolving the matter as requested by Complainant.

• Initial Complaint

  03/06/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My husband and I closed on our home April 2023. We have been having issues with standing water in our entire back yard since the summer. The builder **** came and put in a drain that is not sufficient enough to drain the water off. Since, October of 2023 we have had a soaked yard. Our back yard is USELESS! ** late October when we had heavy rains, our yard was a lake. We were away in ************, burying my mother. When we returned, I immediately put in a warranty claim. **** at Bloomfield has been out along with another guy to take a look. NO ONE SEEMS to have a solution. So here we are 4 months later, and our yard is a soggy mess. You cannot even walk in the backyard; you cannot do anything in our backyard. I had plans for a garden and cannot plant it. I advised **** that we were hoping to host our grandson's graduation in our back yard in May. To which he responded "Yeah, that's not going to happen." As much as we paid for this house, anything should be able to happen in our backyard. We have small children at our home who cannot play in the back yard. The water is so much that it has started coming to the front yard and out to the street as seen in the pictures that I have attached We have not had rain in weeks. Yet this water is still standing and running. Furthermore, I have video to support just how bad it is. We would just like to have our backyard dug up and the problem fixed so that we can have and enjoy what we paid for. I was told that the yard guy who does the grading didn't want to bring equipment on the yard while it is so wet! What difference does it make. The yard is useless as it is, it is already destroyed. Having heavy equipment on it can't make it any worst. We have a literal swap for a back yard. Someone higher up needs to come and take a look at our yard and fix it.

  Business response

  03/08/2024

  Bloomfield is aware of Complainant's concern regarding drainage and has reached out to Complainant to determine the best course of action to address the drainage issue. Bloomfield is in the process of developing and implementing a solution involving the installation of a drain(s) at Complainant's home and will remain in communication with Complainant regarding the plan and status of implementation. It is Bloomfield's hope that this plan will resolve the drainage issue and concern. If not, Bloomfield will continue to work with Complainant toward that end.

• Initial Complaint

  12/19/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I put a repair request in to the warranty department for my hvac. No one got back to me in 24 hours so I called a hvac company to do an inspection. On Monday *********************** called me and was extremely rude to me, tried to hang up before contacting the warranty company. ***** then discussed with **************** who has the warranty on our hvac that I had someone messing with the hvac from a different company this caused the warranty company to exit their agreement with our warranty. This is extremely unprofessional, I have exchanged currency with Bloomfield so I am the customer, they should not be discussing anything I tell them to anyone. This company has no reason to go out of their way to void my hvac warranty because their claims manager was having a bad Monday. I want a formal apology in writing or on a call from both ***** and his manager ****. I also request that Bloomfield honors the last six months of my hvac warranty because a warranty should not go void based on a third party inspection. This is the second time Ive dealt with childish attitudes from this warranty area of the company. When I put my end of my first year repairs in, they tried to skip on fixing many of the issues. This company carries a 1.2 star review on yelp because all of the problems they have after the sale. So again I am requesting a written or phone apology from both ***** and his boss **** for discussing my private conversation with them (Bloomfield homes) with a third party that ended up voiding the warranty on my HVAC and requesting that they support the costs of all future hvac issues until June of ****.

  Business response

  12/22/2023

  Bloomfield's understanding of the facts surrounding Complainant's request for service on his HVAC equipment is different from what is reflected in Complainant's complaint. Regardless, Bloomfield has reached out to Complainant and, to the best of its knowledge, has taken steps to ensure Complainant's HVAC equipment is properly serviced to Complainant's satisfaction. Bloomfield strives to ensure its customers are treated fairly and consistently with the terms of the warranty provided to each of its customers. Bloomfield believes its responses to Complainant now meets that goal. Bloomfield will be available to Complainant until his HVAC issues are resolved consistent with the terms of Complainant's warranty, and Bloomfield hopes Complainant will be satisfied with his home and the service it receives from Bloomfield going forward.

• Initial Complaint

  11/01/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a new home on November 18th 2022 and I have been trying to have some warranty work without any success. I have went through the proper channels with no response.

  Business response

  11/02/2023

  Bloomfield has responded to warranty service requests from Complainant and has attempted to address the issues about which Complainant is concerned. Unfortunately, there seems to be a communication disconnect that has resulted in a period where communication attempts were ineffective. Bloomfield believes it has addressed that issue and has made contact with Complainant today. Bloomfield is scheduled to meet with Complainant today in an attempt to address Complainant's concerns.

• Initial Complaint

  09/06/2023

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  We entered into an agreement with Bloomfield Homes company to build a home in *****, *****. At the beginning of the agreement, they collected $7,000 in ******* money. They initially provided me with a verbal deadline of October 2022 and a written contract deadline of December 2022 for the completion of the home. However, as the deadline approached, I checked with them, and they repeatedly delayed the closing date. Each day, mortgage interest rates increased. The promised closing day was eventually moved to March 2023. When I decided to step back from the agreement, I requested the return of my ******* money due to their failure to meet the promised closing date. Unfortunately, they declined my request. I am seeking a refund of my money. It's worth noting that the agreed-upon home price was $500,000, but their current marketing price for the same home is over $550,000, indicating that they did not incur any financial loss

  Business response

  09/08/2023

  Bloomfield entered a Contract of Sale (Contract) with Complainant on December 31, 2021 for a home with an agreed upon estimated completion date of December 2022.Bloomfield then proceeded to build the home requested by Complainant. The home was built to include the various selections made by Complainant (i.e. flooring,paint colors, countertops, exterior cladding, etc.), and was completed in January 2023. Bloomfield originally scheduled Complainants closing on the purchase of the home for January 2023, but moved the closing date to February 28, 2023 at Complainants request. Complainant subsequently (on February 16,2023) requested that the Contract be terminated. Bloomfield terminated the Contract pursuant to its terms and consistent with Complainants request, and the parties acknowledged same in writing.

  Customer response

  09/08/2023

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  08/04/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought a house in February brand new with a warranty. Every single thing that I put in a warranty request for has been taken note and ignored. I have an HOA that I pay that will not give me keys to the amenities and refuses to respond to my emails or calls. I was supposed to receive additional smart home items when I moved in but when I didnt sign up for the contract with the alarm company I never heard from them again. I have dead plants out front The backyard floods every time it rains. Theres no drainage I have a broken window Cracked tile in the shower wall The tiles in the shower floor are sticking up There no cable run into the house where the designated area is

  Business response

  08/21/2023

  Bloomfield strives to timely respond to every warranty request it receives. In this instance, Bloomfield has responded to and resolved several requests received from Complainant. Nevertheless, Bloomfield will reach out to Complainant today to determine what warranty requests may remain outstanding and will address each of those consistent with its warranty obligations.

  Bloomfield is a separate entity from the *** for Complainant's neighborhood and exercises no control over the ***. Any complaints regarding the *** must be addressed with that entity.

  Customer response

  10/01/2023

  *32303930343833343239* has shown up plenty of times when I put in a complaint. *owever up until filing this complaint with *363137393238313831* the never actually fixed anything. And up to this point they replace some plants but then replaced part of the mulch so it looked terrible. But I went ahead and topped off the mulch so it looks completed. I have had to set multiple appointments with the shower flooring people only to have had sit at the house, waiting for them to show up to an appointment that they were never going to come to because they had never confirmed the appointment, even though I was told that it was confirmed. Not to mention the fact that the appointment window time is from open and close of a business day. I.e. they will show up sometime between eight and five. I dont have time to sit at home waiting for a company to come back and fix some thing that they didnt do right in the first place. As of this date October 1, ******************************************************************************* the shower simply stuff the seal back into the glass but its still completely deformed and not acceptable. The trim in the water closet that was damaged before it was installed and painted over. It shouldve never been used its still not been addressed. The drainage in the backyard and the damage to the sod and potholes in the yard have also not been addressed. Every time it rains it floods the yard and it has Sunk in some places causing potholes and low spots that are trip hazards. Some of the sod has slipped from its original location causing dangerous areas to walk in. The house was built on a sloping foundation so that the water will flow away from the house however the issue of where that water is supposed to go after it washes away from the house has not been dealt with at all. I had to pull out some of the sod because it died where the water sat stagnant for several weeks. The neighbors house had drainage issues as well, but apparently felt that their issue was worth fixing, and mine was not. It also looked like some of their side was replaced, as well as several other repairs that I saw done on their house.. Im not sure how they manage to get their problems fixed by *32303930343833343239* but I cannot. The issue with the * O *** I understand that *32303930343833343239* is not the * away however, *32303930343833343239* is the one that struck up the contract with the *OA company as well as all the other contractors that Im stuck doing business with. For example, ranger security. The scam there is quite obvious. If you dont hook up service with ranger security, then they dont come back and finish installing the rest of your equipment. I dont know why all the stuff wasnt installed when the house was finished being built. It was pretty obvious that if I didnt sign up a contract with Ranger, they werent going to come back and finish installing my equipment which obviously they didnt. So I have wires that didnt get finished having ends put on them and the cable that was supposed to be run from the exterior of the house to the interior of the house so that all the wires could be connected to a modem and router was never finished. I was told that that was somehow the cable companys responsibility to hook up. So now I have wires that just sit in my wall that dont do anything because that particular project has yet to be completed. The bedroom window that the hardware had broken on supposedly had been repaired. Upon inspection, I found that the window is still inoperable. *32303930343833343239* s response is unacceptable. Just because they respond doesnt mean they fix anything. And then they waste my time waiting for someone to come out and fix stuff and then they dont even repair anything. I dont find *32303930343833343239* s response to be satisfactory.

  Business response

  10/05/2023

  Bloomfield has been in recent and continued communication with Complainant in an effort to address concerns regarding his home. Those communications are typically well received by Complainant, so it comes as somewhat of a surprise that Complainant is as dissatisfied as indicated in the most recent reply to Bloomfield's response. Bloomfield has again, today, reached out to Complainant to get a clear understanding of what issues need additional attention and will respond to each of those issues consistent with its express warranty obligations.

• Initial Complaint

  07/16/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On July 2021, I purchased a home from this vendor for over 290k. With like every new built home, although you understand minimum warantee issues are going to be encountered, but a livable home is the goal. 10 months into the house while completing our recommended one year inspection, we identified issues with the air conditioning unit. After the problem bein fixed in the summer of 2022, we started experiencing mold and mildew in our home and this was notified. Builder construction manager referred us to the contractor Longhorn HVAC who misdirected us and advise this was a maintenance issues because with did not change our air filters every month. Upon the direction, we contracted a professional to help us out with our issue. June 2023 we conrjnue to have the same issue and submit a warranty ticket on 6/8 which remain without response for a total of 12 days.Upon the urgency of this being converted into a sanitary issue we visited the model home in our community to receive some type of help. Today, 4 weeks in, Bloomfield along with its subcontractor ******** Mooring have tried to address the issue through "cleaning" vents and the home.Two cleaning have been done, as I write this in the road to a third one with no alternative handy.Lets add I am a professional who needs their home who needs a space to work on and a mother or a 10 yesr old minor who is being impacted psychologically and emotionally due to being diaplaced out of their regular habitat.Today I am being provided an unfair compensation of 96 dollars daily to pay for mortgage and utilities while subcontractor evade my house and work with my water and electricity without any controls. Vendor expects me to continue to pay everything

  Business response

  08/17/2023

  Bloomfield and its contractors undertook repairs at Complainants home that required Complainant to vacate the home for a limited period of time. The repairs were necessitated, in part, by a condition that was allowed to escalate for an extended period of time without notice to Bloomfield. Regardless, Bloomfield undertook the repairs in hopes of satisfying Complainants concerns. As part of that process, Bloomfield offered to pay for Complainants temporary living expenses, including temporary living quarters.Bloomfield offered Complainant several options: (1) reimbursement in an amount designated by ***************** Government for daily temporary living expenses;or (2) payment for an Air B and B that included an office and pool to accommodate Complainants work and recreation needs. Bloomfield then contacted several hotels in the immediate vicinity to confirm rates (consistent with the reimbursement rate) and availability and provided all of that information to Complainant. Bloomfield also researched approximately one dozen Air B and B offerings and offered those to Complainant. After considering the options made available, Complainant chose the reimbursement rate designated by ***************** Government. Bloomfield also paid Complainant a daily allowance for meals and incidental expenses for the days Complainant was out of the home.Additionally, Bloomfield paid Complainant an amount sufficient for boarding pets even though all lodging offerings suggested to Complainant allowed pets to stay on site. Complainants suggestion that Vendor expects me to pay everything is, frankly, inaccurate.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩