Business ProfileforCambria Hotel Southlake DFW North

I booked/paid for the 2 night stay on January 15th. Reservation dates were 1/19/24-1/21/24, per my email confirmation. On Sunday 1/21/24 around 6AM I called the front desk from the room to ask for a late check out. The gentleman stated check out time is noon and asked if I would need later than that. I told him yes, he told me he could do 1PM. I let him know that would work. We left around 7AM and returned around 11:15/30. I was able to get back into the room when we arrived. I went to my car to get something and when I tried to get back into the room my key card did not work (11:52). My daughter was still in the room so she let me in. I called down to the front desk to see why my card was not working and she stated they would need to reactivate it. I told her it was fine that we should not need to use it anymore. I also verified with her that I had a late check out and she said yes. At 12:10 housekeeping banged on the door (privacy tag was on the door) and when I answered she asked if I was staying another night. I told her no and that I have a late check out time. She asked if I had talked with the front desk and I told her yes, I have talked to them twice. We left around 12:52. Monday morning I received a text stating I am checking out today (1/22). I called the hotel to verify they had my check out date 1/21. The hotel changed my check out date without my authorization and also charged my card without authorization. I asked for the manager when I called on 1/22 @ 12:11 P.M. and was told she was on the other line . I left my name and number but never received a call. I called again 1/22 @ 6:26, left a voicemail and still have not received a call. The front desk stated they would refund my card for the additional night and it was a miscommunication on their end. My bank statement shows they charged the card on 1/24 for 2 different amounts, that is 3 days after my check out date and the day after I spoke to the hotel and was told they would refund the night!