ComplaintsforInvicta Healthcare

• Initial Complaint

  05/20/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  Hello, I am writing to file a complaint because this business failed to adjust an account for me to reflect insurance payments, insurance discount, and remaining balance correctly. The account number is ********* for ********************************* for $1274.18 for Invicta Healthcare PLLC for provider *************************. I contacted them multiple times to correct it and sent them explanation of benefits from my insurance and should only owe around $446. Their VP was working on it for me but then left the company and no one else has answered the email or phone calls. They instead sent the entire balance to collections. The dates of transaction are 11/28/22-12/13/22.

• Initial Complaint

  09/20/2023

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  I have seen ****************** working at Invicta Pain Management and Psychiatry a total of eight times beginning back to 9/8/22. As of 12/8/22, her practice began to overcharge me against my insurance policy with United Healthcare. In accordance with my insurance, my out-of-pocket due to the practice is $85.29 when my deductible is not met. Her practice was choosing to charge me $141 before the service and after the claim was processed not to repay me the overpayment. On the appointments I had met my deductible the cost of out-of-pocket I owed was $17.06, and her practice charged me $28.20. Below are the dates I met with the doctor, what I was charged, and what I actually owed to show how they overcharged me.12/8/22- I owed them $85.29 and was charged $401.82. I did at this point owe them for two appointments before a total of $260.82 and $85.29 for this appointment. I was overcharged for these three appointments $55.71.1/26/23- I was charged $141 when I owed $85.29. 3/9/23- I was charged $28.20 when I owed $25.17. 4/20/23- I was charged $28.20 when I owed $17.06. 6/15/23- I was charged $28.20 when I owed $17.06. 8/4/23- I was charged $141 when I owed $85.29. I have never been paid back any of these overpayments. In August of 2023, I reached out to the manager to request a refund for the overpayment amount. After a few days, on 8/30/23 I did receive a message from *********************** (the office manager) admitting they had overcharged me and saying they would repay me. I had not received a refund or any sort of communication from them so on 9/6/23 I called to ask for an update. At this time she said a check was mailed out that day to me. As of 9/18/23, I have not received the check. I reached out to **** who said I can come by Thursday of this week to get the check. I was then emailed by her that I would have to wait another week for the check. I do believe they are making excuses to not pay me back.This practice has admitted in writing they owe me $192.44.

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