ComplaintsforAcademy Foot and Ankle
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Complaint Details
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Initial Complaint
11/14/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
I visited this health provider 3 times between June 2022 and July 2022. They are listed as an in network provider for Cigna. They have not filed any claims with my insurance so all the payments I have made to the provider for office visits have not been counted against my deductible. It is now past the insurance filing deadline so now they are not sure they can even file those claims. This seems like a shady business practice to attempt to collect cash payments from customers without reporting charges to the insurance company.Business response
11/28/2022
Thank you for reaching out to us. Currently, we are still working with the insurance carrier and have the required documentation in order to continue to work with the carrier. We can assure the customer that we are working on the claim with the insurance carrier and have followed all of the requirements that are necessary to process this claim. The time frame it has taken is disappointing for us as well, but we are working on it and will continue to update the patient as we get information from their insurance. Once again, I appreciate you for reaching out to us.Customer response
11/28/2022
Complaint: 18392714
I am rejecting this response because: I have received no updates from your company to date. You also told me the insurance would not accept the claims as they were not submitted within the required timeframe. I would like proof that this is being worked on.
Regards,
*********************Business response
12/01/2022
Hello,
Please see attached. We have sent the claim in May and we have sent it a few times after. We sent it in a timely manner. We are still working on this. We will keep you updated throughout the process.
Thank you for reaching out to us. We appreciate it and hoping to make this process go as smoothly as possible.
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Contact Information
1940 East State Highway 114 Suite 150
Southlake, TX 76092-6526
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.