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            Business ProfileElite Pools & Outdoor Living

            Pool Contractors
            Revoked BBB accredited business

            Current Alerts For This Business

            Accreditation Revocation:
            On 11/16/2023 this business's accreditation in the BBB was revoked by the BBB's Board of Directors due to failure by the business to adhere to the BBB requirement that Accredited Businesses meet and abide by the following standards:

            6. Address disputes forwarded by BBB quickly and in good faith.

            6A. Provide a response to each complaint that:
            • Is professional,
            • addresses all significant issues raised by the complainant,
            • includes appropriate evidence and documents supporting the business' position, and
            • explains why any relief sought by the complainant cannot or should not be granted.

            Contact Information

            Southlake, TX 76092-3225

            (817) 481-3607

            Customer Reviews

            This business has 0 reviews

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            Customer Complaints

            2 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            Revoked BBB accredited businessA-

            Years in Business: 8

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            Location of This Business
            Southlake, TX 76092-3225
            BBB File Opened:
            1/31/2017
            Years in Business:
            8
            Business Started:
            12/8/2015
            Business Started Locally:
            12/8/2015
            Business Incorporated:
            3/30/2015
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • JADC, LLC
            • Our Hometown Deal
            Business Management
            • Mr. Jason G. Cate, Managing Member
            • Ms. April Cate, Managing Member
            Contact Information

            Principal

            • Ms. April Cate, Managing Member

            Customer Contact

            • Mr. Jason G. Cate, Managing Member
            Additional Contact Information

            Website Addresses

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Hiring a pool contractor

            Customer Complaints

            2 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            07/13/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Unresolved
            Elite Pools and Outdoor Living was contracted to replaster our pool, replace the tile and repair mortar joints on the deck area. ******************* (owner) has completed the work on 8-14-22. He was paid in full at that time. Since that time, beginning in March we have tried over ***** times through email and texts to get him to honor his warranty on the mortar joint above the tile. The joint (shown in 6 pictures attached) began cracking off into the pool and falling apart within 6 months of the completion of the job. ***** has agreed multiple times to honor the warranty and make the repairs, both in writing (attached) and verbally over the phone. The problem has been that these promises have NEVER been fulfilled. His excuses always fall back onto the sub who did the mortar work for him not being dependable. As *** told *****, the only checks I wrote were to Elite Pools and Outdoor Living and the subs that he chooses fall under his companies warranty agreement. ***** has left me no option but to file a complaint with the BBB due to his inability to honor his 1 year workmanship warranty. NO ONE SHOULD EVER HAVE TO BEG A COMPANY FOR MONTHS ON END TO DO THE RIGHT THING.
            Read More
            Read 1 More Complaints

            Customer Reviews

            0 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Local BBB

            BBB serving the Heart of Texas

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

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