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Find a Location

Sunstone Pools & Outdoor Living LLC has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforSunstone Pools & Outdoor Living LLC

    Pool Contractors
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    4 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    Sunstone Pools & Outdoor Living LLC has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Location of This Business
      2840 Market Loop Ste 104, Southlake, TX 76092-9178
      BBB File Opened:
      4/24/2015
      Years in Business:
      11
      Business Started:
      5/13/2013
      Business Incorporated:
      5/13/2013
      Type of Entity:
      Limited Liability Company (LLC)
      Business Management
      • Mr. Brad Cormack, Managing Member
      Contact Information

      Principal

      • Mr. Brad Cormack, Managing Member

      Customer Contact

      • Mr. Brad Cormack, Managing Member
      Additional Contact Information

      Phone Numbers

      Industry Tip

      BBB Tip: Hiring a pool contractor

      Customer Complaints

      4 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      07/13/2023

      Complaint Type:
      Order Issues
      Status:
      Answered
      SunStone Pools & Outdoor Living, cancelled an unfinished project via email using a bogus excuse while owing us thousands of dollars and leaving ** with an unusable backyard full of rocks, sand, holes, rusted metals, and trash. The owner **** is refusing to return the money and give us an itemized breakdown of all cost and labor. He has threaten to countersue me if I take any legal action and has name dropped his Attorney, ****************, to attempt to intimidate me.Below is a summary and I have attached a more detail timeline of events May 31, 2023. Agreement. Total Cost $62,950. Verbally discussed with ***** (Sales person) that I needed the project completed July 4th.As of July 5th, I have given SunStone Pools $36,950 and they have only completed $20,550 worth of work.On June 20, due to an argument with ****, owner, over a timeline where he shouted and called my idea to fill the pool back up because it was cracking due to the extreme heat stupid. I received a timeline via email with milestones and an agreed completion date of July 14 from ***** at the direction of **** (marketing) who had de-escalated the situation the day before. After the owner had asked his workers to leave my house.By July 5, I started receiving text and calls that they were having trouble sourcing the travertine that they knew back on June 19 that they had to pre order 3 weeks in advance. That night I sent an official notification to everyone that I needed that project completed by the agreed date of July 14, 2023.On July 6. **** sent an email cancelling the project because according to him, me asking for the project to be completed by the date that was agreed verbally and in writing was "anticipatory breach of contract"Because SunStone Pools stopped work and abandon the job, I requested an itemized breakdown of all costs and labor to determine the exact amount owed to us and that any money owed to us be returned by July 10, 2023 end of day. **** the owner has refused.
      Read More

      Customer Reviews

      1 Customer Reviews

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      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Terrance E

      1 star

      10/13/2023

      My Neighbors had a pool built, and used access from my yard. This is by far one of the most stressful terrible situations that I have ever had. Sunstone came into my yard when it was wet and destroyed my yard. After a month, they eventually came and did such a terrible job that when I complained they came and looked. **** was the person that came and was rude, told me that my yard was not that nice to begin with. Agreed to fix, came back a second time and was worse than the first time, This ended up costing me a lot of money and they never resolved the situation. I had to pay out of pocket to get my yard back to where it was. BEWARE!!!!DO NOT DO BUSINESS WITH THESE PEOPLE!!

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