ComplaintsforMyan Management Group LLC

• Initial Complaint

  11/10/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  It's been three weeks since the hot water been off..constantly reported it but never resolve..my toilet is unsecured and I have a hole that the maintenance made above the kitchen sink that had not been covered over a month now and bugs come down from it...this is considered as a health issue.. I'm disabled and covid is still out...have to be clean need hot water. Need bbb support.

  

  Business response

  12/05/2023

  Hello - The hot water issue at the property resulted from a boiler failure. The boiler has been completely replaced, but it took time to get the equipment ordered and installed. We did not have record of the other service requests in our system, but our maintenance team has since completed the hole in the ceiling and toilet repair. If there are any additional issues, the resident should contact the leasing office or submit a service request  online. Thanks!

• Initial Complaint

  10/24/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I've been living here 6 months and it no heat In vesting termites etc. Electric problems no ventilation in the home tile mildew and these ppl knew what they renting

  

  Business response

  10/27/2023

  Good morning

   

  Please see our response to the BBB complaint #********.

  If you have any questions, please contact ************************* directly.

   

• Initial Complaint

  10/12/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  On July 20,2023 I reached out to the Manager at Forest Pine/Grove Apartments making them aware of my desire to move out on the basis of a domestic violence concern. I provided a current Protective Order granted by the Brazos County DA and the names and contact information of my licensed therapist and Brazos County Victim Coordinator who could verify my pending case and further support my desire to move out due to ongoing case and possible ************** for my well being. The manager said they would only agree to a 60 day notice (two month's rent) and a reletting fee as they did not allow for breaking or subletting the lease. I paid all fees.Once the case went forward with an indictment, I learned from the victim coordinator that the fees charged were in violation of ***** Property Code ******, Right to Vacate and Avoid Liability Following Family Violence. I should not have been charged two month's rent and reletting fee. Under this code I was only responsible for providing 30 days' notice and only paying that portion of the rent. I should not have been made to give 60 days' notice and pay an additional month's rent or the reletting fee. I have since reached out to the apartment explaining this and requesting a refund however via the Property Manager, they are not authorizing any sort of refund and have not mentioned if I may even receive my deposit back, in fact a recent statement seems to reflect I still owe money (for what I am not certain). They do not reply unless I follow up.

  

  Business response

  10/19/2023

  Good afternoon, 

   

  Attached is the response letter for BBB complaint #********, ******'s ******** email correspondence to the ************ office along with a revised Final Accountant Statement for **************************

   

  If you have any questions, please contact our office at ************.

  Sincerely

   

  ***********************

  Operations Support Coordinator

  Customer response

  10/19/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *************************

• Initial Complaint

  07/25/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  **************************** Parkway. A month ago I had found two roaches in my apartment, as well as a broken kitchen sink. I called the office immediately to report my problem. It took the complex a week to get someone to fix my sink, and to spray for roaches. Once they sprayed for roaches, I did not see anymore for awhile. Then I went on vacation for a week, two weeks ago. I walked back into my apartment last Monday, 07/17/2023, and walked into an apartment full of roaches. I quickly took pictures, as they were on the base boards of my living room, bathroom, bedroom, kitchen, and on the walls of my bedroom. I went down to the office to share my findings, and offered for the manager, ********, to look at the photos that I had taken. She refused to look at the photos, and said she would have someone come spray the next day and she would come look for herself. She had stated the apartment **** next to me, was probably the issue. She stated that they were moving the next day, and that that should solve my problem. Flash forward to them coming to spray for roaches, I have them on camera not spraying the entire apartment and finding a *****. I gave the apartment a day to sit with the pesticide, and came back to check on things Friday, 07/21/2023. Upon checking things, I found baby roaches everywhere. They were in my clothes, and on my bed. I went to the office, and asked for the manager, ********, to look at my photos of the baby roaches. She refused once again. She says she cannot do anything for me, because she did not see ANY roaches. Even though, on camera her and the exterminator stated they saw a ***** behind my oven. Because ******** would not do anything for me, I called the upper management team "Myan Management Group". I spoke to ****** the regional manager, in regards to my issues. I informed her I have not been able to stay at my apartment the past week, and would like to just terminate my lease. ****** informed she she could not do that for me. I want out!!!!

  

  Business response

  08/15/2023

  Good afternoon

  Attached is the response to complaint #********.  **************************** did release the resident as requested.  If there is additional information needed, please let me know.

   

  Thank you

  ************************;

• Initial Complaint

  03/02/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I moved in these apartments mid November 2021. Moving in I found all types of issues and it just progressively got worst. The apartment was not clean and was roach infested. I had to go through so much to get help with the roaches. Even on 80+ degree days, we were only allowed to use the heater. And on the coldest days the heater didn’t work…we stayed sick…Fast forward to February 2022. After months of my 3 year old and myself, 7 months pregnant at this point, we’ve been sick. We dad comes by and locates mold. They again refuse to acknowledge it until pictures are provided at which point they offer to let me out of my lease. Initially I was told I’d be getting a refund for the full month of February plus my deposit, but then it became my deposit($250), plus $212.50. I tried to ask why and they didn’t explain. Although I couldn’t stay in the residence and had to pay for other living accommodations, I still had to pay for days I was still under the contract. They are reimbursing me a total of $212.50. Claiming that there was a charge for $146.26 and a charge for $20.64. I should be getting back at least $295.60. They can’t explain where those additional funds went. They have been so rude and difficult. Completely unprofessional and honestly, just disappointing. Having to move at 7/8 months pregnant with a toddler was ridiculous. I also have several documents detailing their promise and them also retracting those statements. I just had no other choice than to agree because I couldn’t put my child, much less a newborn in those conditions.

  

  Business response

  03/03/2022

  ******* ****** resided in unit #*** at ******** ****** **********. She submitted service requests for work orders that were completed in a timely fashion. She was concerned about a prior leak in her A/C duct which was no longer active (as shown in her photos), nor was it exhibiting signs of moisture growth. She was unhappy in her apartment and therefore we released her from her contract by mutual agreement. A cancellation agreement was completed by both parties. We applied her deposit to final utilities charges and issued a check on 2/28 for a deposit refund in the amount of $229.24. We have responded to her emails and will be happy to review her ledger with her again if needed. Please let us know if any additional information is needed. 

  Customer response

  03/04/2022

  Complaint: 16822543
  
  I am rejecting this response because: the management of ********* ****** promised a full reimbursement for any rent paid for February 2022 and refused to provide any contract until almost a week later. At which pointI had already began my apartment search and paid deposits/admin fees. After that, they then went back on their word, and stated they wouldn’t be providing the original promised funds. Due to the condition of the unit, we couldn’t stay in there. I am a high risk pregnancy and also have a toddler who is seizure prone. That apartment was roach infested. Moldy. And dirty. All of this had been reported to the management and was not handled properly. On my occasions I was told my requests were invalid or that they couldn’t find the problem. They tried telling me no water damage was present, only needed a deep cleaning…but there’s videos/pictures showing extensive damage. There was also a time where my apartment was flooding and they just helped clean up and that was all. Nothing further. I strongly suggest you look into the poor management and business practices. 
  
  Regards,
  
  ******* ******

• Initial Complaint

  12/21/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I received a check from my previous apartment complex - *** ****** at ******** ***** in ********* ** for $109.38. I lived in the apartment from September 2016 - October 2021, no issues with payments. This is from my deposit of $250, this letter was not accompanied by a letter or any notification of deduction. After being told I had to give 60 day notice, even though my lease was ending on 27 November 2021 and I would switch to month to month, I gave notice to vacate on 15 October 2021. I officially vacated the apartment due to a job move with the Army on 10 November 2021. I did a walk through and have a copy of the paperwork stating the apartment was in good condition and there are no issues. Copy can be provided on request - the apartment has the copy. I also surrendered the keys to the apartment on 10 November 2021 - it was accepted the same time as the walk through. I was told I still have to pay for the partial payment of December - since my 60 day notice ended on 15 December 2021. I paid the apartment complex $662.01 with money order (attached). I then received the official bill from the apartment after I paid on 2 December 2021, my balance on that statement (attached) was $528.63. I overpaid by $133.38. The reason given was my lease amount was incorrectly shown on the statement as a pro-rate and the amount that should be prorated brought the amount to $662.01 (to include the water bill). I did my walk through and there was no issues. The water bill I paid for in December I paid on 2 December 2021. The only thing I owed the apartments was water, which would have to be pro-rated since I did not stay in December. I don't think I should owe water at all since I left on 10 November and they accepted the keys and the walk through paperwork. I should have at least be refunded $225.00 out of my $250 - to cover the last pro-rated water. I do not accept the check of $109.38. I need a refund this is illegal, as I was not given an itemized list of deduction by law.

  

  Business response

  12/29/2021

  Good afternoon

   

  Attached is the response to complaint #16385037 along with the final account statement produced at the property.

   

  If you should have any questions regarding the response, please feel free to contact me at ************** or ************.

   

  Sincerely,

   

  ******* ** ****

  Operations Support Coordinator

  Myan Management Group

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩