Customer ReviewsforSouthern Solar LLC
48 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Ngozi A
1 star08/12/2024
08/09/2024 The solar panels were installed in 2022, the Company said they do not have sub-contractors that the Company does all their installation/serving. l was told that we will have electric bills about $0 - $15.00 a month, but since we put on the solar panel which was 48 panels, they added that (putting the right amount of panels) to generate enough power. The electric bills has been higher than it was even before the solar was installed. They told me to put more panels so that my bills will amount to nothing. I called them before in 2023, to complain about the high electric bills amounting to $ ******, and above a month, that l was getting which wasn't what I was told before purchasing the solar panels, the Company asked me to send the electric bills so that they would resolve the issue. After sending the electric bills I did not hear from them again. When I called them, there will not be a response, and they did not return my messages. This Company deceived me into purchasing these solar panels which were not working. This Company deserves a "0" rating instead of "1". I'm sure, I am not the only customer complaining about the ineffectiveness, and untruthfulness of this Company. I want them to come and remove the solar system, and repair my roof.Review from Leslie J
1 star05/29/2024
THIS COMPANY TAKES ADVANTAGE OF THE ELDERLY AND DISABLED!! THEY TOLD US OUR ELECTRIC BILL WOULD NOT BE OVER $50, AND IT HAS NOT DROPPED. THEY TOLD US WE DID NOT HAVE TO HAVE BATTERY BACK UP IN THE EVENT OF POWER LOSS!! WE WERE WITHOUT ELECTRICITY FOR 6 DAYS IN JUNE OF 2023!! WHEN WE FINALLY REACHED SOMEONE THEY AGREED TO COME TO MY HOUSE AND DISCUSS OUR OPTIONS FOR HANDLING OUR SITUATION AND THEY WERE GOING TO BRING US 20 MORE PANELS FOR FREE AND A GENERATOR TO BE ABLE TO HOLD THE LOAD FOR MY HOUSE, THEY HAVE NOT. AND THEY SAID THEY WOULD PAY OUR ELECTRIC BILL FOR US UNTIL THE PANELS STARTED WORKING FOR US PROPERLY,. THEY HAVE NOT!!!!! THEY LIED TO MY MOTHER WHO IS ************************************************************************** CALL ANY ONE BACK. THEY HAVE NOW CHANGED THEIR NAME SO THEY THINK THEY DO NOT HAVE TO FULFILL THE PROMISES THEY MADE TO **. I DO NOT RECOMMEND THIS COMPANY AT ALL. I HOPE THEY DONT RUIN YOUR CREDIT LIKE THEY DID MY MOTHER. SPEND YOUR MONEY ON A **** RACK GENERATOR. NOT SOLAR PANELS.Review from daniel q
1 star04/22/2024
i have had my panels for two years ,the sales man promise me 100 percent offset, my light bills were 280 to 300 a month without solar ,stayed the same and now paying 310 extra for solar panels the company won't answer me they try to get me to sign another contract.Review from RAUL R
1 star03/18/2024
DO NOT DO BUSINESS WTH THIS COMPANY THEY ARE RUNNING A SCAM WITH GOODLEAP TO HAVE A LOAN DEPOSITED IN THEIR ACCOUNT WITH SOLELY AN I PAD FORGING YOUR SIGNATURE. DO NOT FALL FOR IT I DONT KNOW HOW THEY ARE TAKING ADVANTAGE OF SO MANY PEOPLE AND NOTHING IS BEING DONE ABOUT IT. PRIME EXAMPLE OF CROOKS GETTING AWAY WITH MURDER. *** KNOWS ABOUT IT ATTORNEY GENERAL KNOWS ABOUT IT THEYVE BEEN SUED SO MANY TIMES BUT THEYRE STILL ALLOWED TO STAY IN BUSINESS THEY WILL LIE TO YOUR FACE GIVE FALSE PROMISES JUST TO MAKE A SALE THEY WILL TAKE YOUR MONEY AND LAUGH ALL THE WAY TO THE **** AND THEN DISCONNECT THEIR PHONES IVE BEEN TRYING FOR OVER A YEAR TO REACH THEIR OFFICE PHONE CALLS NEVER RETURNED EMAIL NEVER RETURED MAYBE NOW ILL GET THEIR ATTENTION WITH THIS NICE REVIEW AND GET AT LEAST ACALL BACKSouthern Solar LLC Response
03/20/2024
Hey **** we will contact you nowReview from Rachel R
1 star03/09/2024
I wouldnt even give this company a star at all they lied to me about how much money Id be pay*** if I went solar . I havent saved anyth*** with the electricity bill and solar panel payments Ive been pay*** the same amount if not more weather I had solar panels or not the **** th***s dont work they referred me to a company that does the buy back on produced energy that hasnt been used also a crock of s*** . I got the solar panels in July of 2021 . I was only given a 1 yr warranty what type of s*** is that on someth*** I am pay*** for for the next 30 f *** years I want my money back and I want them to pay my bills be*** a s***le mother isnt easy and hav*** to pay for somethIng that Im not benefit*** from isnt someth*** Im to happy about either so Im told by my father that has had solar panels for quite some time now but lives in ******** were supposed to have 2 meters I only have 1 my dads electric bill is $10.00 a month Im pay*** over 200. Plus a month and in the winter time Im pay*** more I was told by ********************* who was my rep that I wouldnt be pay*** more than $30.00 dollars a month only 3 months out of this entire time I only had a $0.00 balance after that it skyrocketed to 5 and 6 hundred dollars so talk about false advertis*** even if it comes from there reps ****** its all a crock of s*** so unhappy with this company but Im stuck with there s*** . I need an explanation and I need a lot of money back on top of solar panels that should be work*** and more warranty time on there equipment. This company is so unprofessional its unbelievableSouthern Solar LLC Response
03/10/2024
We will
reach out to to address your concerns
Review from Diane M
1 star02/14/2024
In January of 2022, a salesman from Southern Solar **** came to my house stating he could save me money on my electric bill since the weather at that time had caused an uptick in cost. I invited him in and heard how installing solar panels will eliminate my electric bill and cause the value in my home to increase. After he went to his truck and returned to state that I was approved for the installation of the panels, this came insulating my attic and also a brand new generator along with two propane tanks. **** stated the cost would be roughly $33,000 with a monthly payment of $203...well needless to say after one year, I received a call stating that I had not invested enough payment so the monthly payment increased to $273 per month although the account was set up on auto payment. Recently I let my nephew review the contract and documents from off the website. When he printed it out, he noticed a discrepancy in the interest rates. When I first approved the interest rate was at ****% on the documents from off line states the interest rate was well over 6%. Upon further inspection, it looks as though my signature from docusigned was taken from there and placed on the new documents with the higher interest rates.....I never paid 6% for anything due to good credit score...Please please please do not purchase or obtain a loan from this company and once I find a good attorney, I will see them in court....which they already have a vast amount of suites against themReview from Anisha D
5 stars02/13/2024
I have had the best experience here. I have had my solar since 2021 and it works perfect. The staff is friendly and knowledgeable, also always willing to help. If you are looking to get solar, I highly recommend them.Southern Solar LLC Response
02/15/2024
Thank you so much for your feedbackReview from Olive B
5 stars02/08/2024
Great company so far I have had my solar for 2years and the system and service have been working great highly recommend themReview from Roberto L
1 star02/07/2024
Been with southern solar for the past 2 or 3 years hoping my solar credit will go up and light bill will be less but it is just a scam. Do not fall for them. Ive done try to get a reach of them for the past 2 years to see what is going on but they will hardly answer or say any excuse such as " its been cloudy" will not recommend and hopefully could get them to come out and remove their panels Does anyone have the same problem with them? And knows if they switch their company name to solatrue?Southern Solar LLC Response
02/08/2024
We will contact you now to address your concernsSouthern Solar LLC Response
02/08/2024
Also ************* we just spoke yesterday and you sent us your bills and we were sending a tech out and reviewing your bills
Just confused we answered your call the first time you called me
Review from Matt c
1 star02/02/2024
I just recieves. My january **** bill **************************************************************************************************************** no bill could even have credits built up for future payments I have had a bill every month no credits ever i am hopfull the panels pay for them selves somewhere in the future however my combined bill is just under 600 dollars for febuary **** buyer beware if you think your going to save money you are not might even cost you more than your light company would charge youSouthern Solar LLC Response
02/03/2024
Hey **** we will reach out to you now to address your concern
Customer Review Rating
Average of 48 Customer Reviews
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