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ComplaintsforThe UPS Store #4000
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Complaint Details
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Initial Complaint
01/11/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
Very Unprofessional! Shipped very fragile and valuable item through them, packaging was a joke arrived damaged. Poorly packaged and shipped incorrectly. Keep getting dismissed by ************** at location. Need education on how to package and label packages for proper care. October Shipment now Jan and nothing resolved.Just informed that *** Corporate approved the claim and THIS *** Store **** voided my insurance Claim! Saying they're not responsible! Robbed me of over $3500Business response
02/14/2022
Good afternoon,
We spoke this morning about this claim. *************************** is not our customer. She is the receiver. Our customer, the sender, has been paid for the damaged item in full. ************* of that high of a value just takes some time to get issued. I have attached the shipment details to show that Lyndsy is the receiver.
Thanks for your time. Please let us know if you have any questions.
**** Allen
THE *** STORE 4000
20540 Hwy 46 W STE 115
************* **, 78070
phone: ************
fax: ************
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Contact Information
20540 State Highway 46 W Ste 115
Spring Branch, TX 78070-6825
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.