Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/23/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On Wednesday, February 14th, 2024 at approximately 8:20AM, I patronized Rainbow Car Care company to wash my vehicle. In the process of doing so, the employee is seen on video equipped with a power washer damaging my vehicle. The damages sustained are paint damages caused by the use of the company's power washer and the pressure being too high when making contact with my vehicle. This same vehicle has been serviced at this same location twice prior without incident. The services rendered this day was a Texas Car Wash, total cost with taxes $34.99. Also, the same services rendered with the previous washes. Fredy (On-site mgr.) & Mike **** (Alleged owner) both agreed that the damages were done by the power washer but denied liability based on the deflection that KIA is responsible due to low quality paint. So, the owner claimed to not be responsible for repairs based on a false KIA paint claim which has absolutely nothing to do with me, my vehicle nor the damages caused by the employee as seen on video. The lack of accountability has resulted in no professional resolution to rectify the issue.Business response
04/05/2024
We amicably resolved this matter with Ms. Young early last month to her satisfaction.
Please advise if you need any additional information.
Kind Regards,
Tina *********
Office Manager
318 Sawdust Rd
The Woodlands, TX 77380
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
318 Sawdust Rd
Spring, TX 77380-2241
Business hours
Today,9:00 AM - 5:30 PM
MMonday | 8:00 AM - 6:00 PM |
---|---|
TTuesday | 8:00 AM - 6:00 PM |
WWednesday | 8:00 AM - 6:00 PM |
ThThursday | 8:00 AM - 6:00 PM |
FFriday | 8:00 AM - 6:00 PM |
SaSaturday | 8:00 AM - 6:00 PM |
SuSunday | 9:00 AM - 5:30 PM |
Want a quote from this business?
Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.