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Find a Location

On The Rox Sports Bar & Grill has 1 locations, listed below.

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    Business ProfileforOn The Rox Sports Bar & Grill

    Food and Beverage Services

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    592 Sawdust Road, Spring, TX 77380
    BBB File Opened:
    7/29/2011

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    09/23/2022

    Complaint Type:
    Product Issues
    Status:
    Unanswered
    April 30, 2022 paid a $200 deposit for a bday party for June 25,2022. On Monday after the party, I looked at the tab and spoke with the person who hosted the party and questioned some items on the tab. She contacted Kristen at on the Rox and was told a deposit was not paid. We sent in the CC receipt and also questioned a couple of items on the tab that was overcharged. Kristen agreed they were overcharged and should be refunded. A charge of $52.08 charged to my credit card was charged the next day which I did not sign for and did not get a receipt for. We told Kristen that was not our tab. She agreed. So, a total of $300.59 was to be credited to my card. I still have not received a credit. I have spoken to Kristen several times and have gotten several different stories as to why it hasn't. Friday Sept. 16, 2022 Kristen said they would mail a check. I called today Sept. 22nd and they said it was mailed yesterday. I said I was coming to get the cash, but the young lady said the owner was 2 hours away and would not come to meet me to give me my cash. I have tried everything to get my refund and got nothing but the run around from these people. My next move is to file in small claims. Also, I have tried to speak to the owner several times and he refuses to speak to me.

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Most Recent Customer Review

    Jeff L

    1 star

    08/13/2023

    Update 8/11/23 Went in to get my card - it Mysteriously disappeared Update 8/10/23 Called the establishment requesting my card back and was told the owner would be calling me back. Never got a call - still have my Credit Card - Update 8/8/23 The Bartender Bridgette (don't know if that was her real name but the one she gave), took and made a fraudulent charge to my Credit Card and she refused to give it back. I was in the establishment for a total of 15 minutes, and ordered a drink - I never drank because she kicked me out and refused to give my Card back, and then continued to charge my card. The BARTENDER drinking on the job and drunk, interrupted my conversation to interject her opinion in a private conversation - that she knew nothing about - she became offended after telling her to mind Her own business, and she not only kicked me out but assaulted me. All of this should be on the facility's cameras. The female Bartender assaulted me, period. I filed a police report at the police station, and a warrant will be issued once they find out her name. Hand marks were still on my back at Precinct Four. I was walking out of the bar with my hands up in the air - saying I'm leaving. She yelled a ton of profanity, and when I reciprocated the same language, she pushed me in the back, as hard as she possibly could - again in the back while walking out with my hands up. Why she felt the need to escort a 6ft 220lb Man out, who had already gotten up and was leaving, is beyond me. If I wanted to, I could have easily laid this person out. She acted like a man - you can handle a jujitsu purple belt with years of fighting experience - Ahhh, Honey Bunny - Be careful who you put your hands on next, because the next person you do that too - may light you up! When I noticed her behind me, I raised my hands and continued toward the exit. She wanted to provoke an altercation. I was not going to let her stage a false claim.

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