ComplaintsforBriter Enterprises, Inc.
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Complaint Details
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Initial Complaint
04/14/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
December 1st of 2022 there was a leak in a pipe which led to water damage in a room. This happened the year before around the same time and I had Briter Enterprises come out and they fixed the water damage then so I called them about the issue again and they came over and ran a bunch of machines and really didn’t do anything. They never told me how much it would be and when I offered to pay they didn’t take my money. Then they cut into the wall and said that they would fix the issue and month after month went by and they never fixed anything so I had to call someone else and then someone else fixed the damage. Now they call everyday and come to my house bothering me telling me that I owe them like $5500 for a job I don’t think I should have to pay for because I had to wait for them to do nothing and we had to live in our living room for month after month with them saying they would do something to fix the damage but they never did. Because I had to wait so long and because they never told me how much it was going to be beforehand, I don’t think I should have to pay them anything. If they don’t stop coming to my house and bothering me I will have to contact the police which I said to them in a text. This however did not stop them from continuing to call and text and come over to my house demanding an amount that I don’t feel deserves to be paid. I don’t want to pay them and I want them to leave me alone.Business response
06/01/2023
The ceiling and walls that were damaged by the pipe burst were removed. Blowers and dehumidifiers were installed and ran for multiple days to ensure that all the moisture had been removed from the house to prevent further damage. (This is a very critical and important step in the mitigation process). In our investigation we determined that the drywall adjacent to the kitchen cabinets registered high levels of moisture and so we prepared a bid request for the work that would be required to correctly mitigate the damage.
We prepared a mitigation report that included all that work that needed mitigating and removed. We forwarded it to our client and her insurance company. We explained to our client, as we do with all our clients, that once her insurance approves the full work scope, we would perform the remainder of the work. We never asked our client to pay us anything until she received the funds from her insurance. We assured her that the only cost that she would personally incur would be her deductible, which is required by law. We explained that the price in the report included work already performed in addition to work still needing to be done once approved by her insurance. To help our clients avoid having to pay out any more than their deductible we don’t start the build back until we get approval for the insurance. This requires constant communication with her insurance company and providing plenty of proof. We were in constant contact with her insurance explaining our findings. We also stayed in contact with our customer. At some point our customer stopped communicating with us and we didn’t know why.
We performed a similar freeze mitigation and build back for her around a year earlier and we were able to restore her home completely with her paying only the deductible.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.