Customer ReviewsforEldridge Roofing & Solar, Inc.

Summary: superb tradespeople and work quality, deceptive and predatory pricing. Eldridge replaced our roof in 2016 and it was a very pleasant experience. Fast forward six years and we needed some maintenance work done. Expecting the same level of treatment and professionalism, reached out to Eldridge (and no others - BIG MISTAKE) about this work and sent them photos of the issue areas as advance notice (I am a project manager and estimated 2 hours of work for one individual). Eldridge sent Garry Brock out to do the assessment and subsequently received a bid for $1216. I pushed back on this and was informed verbally by Garry that this was a 3 man job for half a day. Nonetheless, Eldridge sent a revised proposal for $1016. Expecting a full crew to perform the work, I signed the proposal. On 12 July, a single individual showed up on time at 10:15AM and performed the work. Very professional and competent, he left before noon for a total trip time of one hour and 45 minutes. Before leaving, he relayed what he did: 1) Replaced 3 shingles 2) Re-caulked areas around roof jacks 3) Repainted said roof jacks and utility stanchion This represents at most $100 for materials and I am being kind. Roofers in Houston make around $20/hr, but assuming a billable rate of $50/hr, that is another $100. That leaves $800+ for overhead, margin, etc. I contacted Eldridge to negotiate a fairer final bill as I would not have signed that proposal if they had been honest about the actual labor expected, but they were cordial but dismissive at best. I did sign the contract so I have paid the full invoiced amount. Since then, I have contacted other roofing companies for this scope and received bids in the $500 - $700 range. I recommend that consumers find other firms to do business with as I do not believe Eldridge fulfills its own motto - "People Before Profits."

The review is simply unfair. Mr. Berry felt it was an appropriate business practice to negotiate after the work was done. His complaint is rooted in what he says he "was told". It's irresponsible for Mr. Berry to assume our costs on the deal. It's completely subjective and misleading. When he compares other quotes, it is also misleading as finding a cheaper price is not hard to do when looking for less than excellent work as he explains we've given him on multiple projects. We lowered the price after the work was done as a goodwill gesture and he also agreed to that as well. After giving him the discount that he agreed to, he then asked for more because he felt it should be cheaper. Unfortunately, we cannot price our work off the opinions of Mr. Berry. Make no mistake, the price was agreed to before the work was done, and we honored our side of things. Mr. Berry also honored his side in paying for what he agreed to pay for the project. For the record, he threatened to leave a poor review if we didn't lower the price for him a 2nd time after the work was done. It's an unfair business practice, not to mention telling that he would be willing to recommend we lose business because of how he feels we should have charged him after the fact. We wish Mr. Berry the very best going forward.

I contacted Eldridge Roofing and Restoration in Feb 2022 regarding needing a new roof due to age. By March 3rd my roof was complete. Brandon provided exceptional customer service even willing to assist with my HOA when they were difficut for no reason. I love the look of my new shingles and am pleased with the workmanship as well as the clean-up. I have dogs so it was important no nails/materials were left behind. 10/10 would recommend

Thank you so much for your kind words! We truly appreciate your business and look forward to having you as a life long customer.

Eldridge Roofing was hired in November/December of 2021 to stop a roof leak and repair ceiling drywall damage in 2 rooms of my home. The roof work was completed to satisfaction, however the drywall repair was not. I sent Shannon numerous photos of the poor work and initially he said they would fix it. They never got back in touch and will not return phone calls or respond to messages. They appear to have taken my money and ran...

We would be happy to help in any way possible. Please contact the main office and ask for the Vice President of the company. Calls were made to you, but no return call was made. We would like to discuss in more detail.

Brandon and his crews were a pleasure to work with….a quality result and fast.

Thank you so much for the kind words. We appreciate your business more than you know!

Top quality, service roofing contractor, who provides on time appointments, options for every budget and craftsmanship. Can’t say enough good things about Eldridge Roofing, check them out today!

Thank you for the kind words! We appreciate your business more than you know!

Our neighbors had used Eldridge Roofing for their roof replacement and one of their employees, Will, came to our door and asked if he could perform a free/no obligation inspection of our roof to see if ours too needed replacement (it was 20+ years old) Will was very professional and EXTREMELY courteous throughout the process and discussion. We did determine that our roof was in need of replacement and they worked with our insurance company (State Farm) to make the claim process easy. As for the roof itself, they use GAF shingles which are beautiful and look so much better and are a higher quality than others you see. The crew was at our house every day at 7am and worked until sunset, completing the entire roof in two days. The cleanup was exceptional…no pieces of shingles or any roofing nails were found after completion. Our sales person Anson, was helpful and stayed in touch throughout the entire process. So, overall, we would highly recommended Eldridge Roofing for your roofing replacement needs. A great family business that prides themselves in excellent customer care and service!!

Thank you so much! We appreciate your business more than you know!