3 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Latricia G
1 star01/14/2024
Bought a car from Texas Direct Auto 12/2023, and was told it had 12,000 miles on it, that it had powertrain warranty. 10 days later I was stranded on the freeway, obstructing traffic…, very much in a dangerous situation. The car had shut off completely, and there was a gas leak, with cars speeding around me on both sides. Vehicle was towed to a brand dealership where I learned Texas Direct sold me a vehicle with a none factory engine, the fuel line had not been correctly attached, and there was no warranty because it wasn’t the original engine, and they had no idea how many miles were on the engine in the car! smh was told because it was past the 7 day return rule there was nothing they could do. Just like that I was out $500 after having my life in danger! smh!!!!Review from William I
1 star07/06/2022
This place should be hit by a class action when ut comes to customers service handling the registration process they had me use a notary online and after almost two months when it us time for my temporary plate to expire they call and tell me I need to notary and send it back to them and won't issue another temporary plate stay away from this company the BBB should investigate them for fraudulent practicesReview from Eric M
1 star06/16/2022
Nothing but issues with this company from the day my car was delivered. From a busted key fob to corrosion under the hood that prevented it from starting normally to not having my plates or registration sent over to Illinois. I'm not sure what the issue is but how is a company able to sell cars out of state without having the proper paperwork to go with is baffling. I like my car but I wont be recommending them to anyone due to these issues
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