ComplaintsforBruner Motors Inc.
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/31/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
Sold them a truck on 5/16 they paid off the outstanding loan and the company GM Finance mailed out the title to Bruner on 5/19, I have had to go in and beg to be paid the rest of money from the sale. Bruner claims that they have not gotten the title and GM Finance claims the title was delivered on or about 5/25. I am owed a little over 37k that they refuse to pay out. to this point they have only given me $2k of the money and I had to beg for that amount.Business response
06/11/2022
Good Afternoon ************,
***The following response was emailed on June 9, 2022 to ***************************************************
I am pleased to respond to the aforementioned complaint and believe that our efforts have resolved the issue. Attached are copies of the checks given to ****************** for the equity remaining after we paid the lien off and purchased his 2019 Ram Laramie. It is our policy to withhold the monies due to our customer until we are able to secure a clear title with the customers signature. Unfortunately, since GM Financial mails the title out, we have to rely upon the postal service and that is not always predictable. The title was received on May 31, 2022 and he was presented with his check the same day.
We are so sorry for the inconvenience and hardship that this delay may have caused him and hope that he will consider ** in the future for any of his automobile needs.
Sincerely,
****** Vaughn ??
Controller
Bruner Motors Inc.
P O Box 672
************,** 76401
***************************************
************ direct
************ fax***this response was emailed on June 9, 2022 to ***************************************************
**** Bruner
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.