ComplaintsforClear Eye Optical
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/21/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
Made arrangements for my daughter to go in for an appointment in order to get contact lenses, was quoted via text that the cost would only be $70 for her for just a contact lense appointment. On arriving at the office for the appointment I was informed that "unfortunately" they would have to-do a full appointment costing $195. classic bait and switch pricing behavior, I only made the appointment because I knew I could afford the $70 appointment and might be able to afford the cost of the contacts.Business response
08/21/2023
Our goal is to give our patients the best vision possible. If an exam is within 3 months, then we can write a contact lens prescription and feel confident that they will have great comfort, health, and vision. Outside of those perimeters a teen could grow, their prescription could change and that could cause us to compromise on our standard of care. We ask every patient or guardian to sign an agreement that acknowledges this before any patient is seen in our office. Our office has traditionally prided ourselves on being transparent about pricing, which is listed on our website. Once it was discovered that patient was outside of those perimeters we let them know.
There is no cancellation fee.Initial Complaint
11/05/2021
- Complaint Type:
- Billing Issues
- Status:
- Resolved
Clear Eye Optical over charge me ***** dollar!Business response
12/02/2021
We have received **************** complaint to the BBB. We have made every effort to resolve this matter. We have:
1. We verify insurance for the patients and attempt to collect copays based on the information provided to us.
2. We collected the copay on the date of visit.
3. Patient called to tell us that we collected incorrectly. We let the patient know that once the explanation of benefits was received, we would either refund any overcollection, if any. Based on the information provided by his insurance company.
4. We called patients insurance 4 times and got 4 different answers about what his copay would be. I have requested a copy of the explanation of benefits, and they have not been completed yet.
5. Once the insurance company determines what patient responsibility is, if the patient is owed a refund, it will be issued.
6. Patients' insurance called us and reported that patient did owe a copay, depending on the final determination he may not be due a refund. They were going to call the patient and let him know
7. We are still waiting to receive the final determination on the explanation of benefits from the insurance company, once received we will comply with our responsibilities to the patient and our contractual obligations to the insurance company.
Customer response
12/02/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***************************
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.