ComplaintsforGDR Masonry and Concrete
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Complaint Details
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Initial Complaint
11/15/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
GDR put in a new driveway for me. They subbed it out to another company (on site) who put the drive way in the same day we had a massive rain storm without covering or any protection. I am assuming that is what has lead to this issue. Two days after it was placed a crack developed all the way across two of the panels and has been expanding since then at this point you can slide a quarter into it at most places and large pieces are starting to come off. I spoke back and forth with their sub for over a month who kept promising to fix it and get me on their schedule. Finally i gave up and went back to GDR with the warranty claim another month has passed every time i call which is once a week they just say they cant find anyone to do the work and a manager will contact me they have yet to contact me it has been over a month. I have all the text messages with their sub and recordings of all the phone conversations with them if these are desired. At this point we paid them almost $10K to remove a broken driveway and put back the same broken driveway. I think at this point it is pretty clear the company is blowing me off until the driveway will be out of the warranty period and they wont have to cover the repair costs.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.