ComplaintsforMade Ya Smile Dental
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Complaint Details
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Initial Complaint
08/30/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
This began at the end of last year..deal was pull the rest of teeth..charge insurance and I will pay 1200 for dentures..I played 1,080..was having problems talking to account person bernie..wanted the last 220 before services done..the dentist put glue n my hair..I played 120..120 left.never gave corporate #..last visit a month later..shaved bone put stitches n my mouth and said take them out yourself,were closing no account # on my receipts..****** ********* **Initial Complaint
01/22/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Business's administrative practices of filing dental claims have resulted in inflated fees so my overall dental bill is more than expected. For example, adding topical application of fluoride that were never done to purposely increase dental charges. I contacted their Kingwood representative on 01/21/20, Monica, and she indicated that starting in January of this year, the business will no longer handle the full processing of my insurance claims, i.e., filing the claim through primary and secondary insurance. The business provided me a detailed statement and their representative, verbally provided me with the breakdown of charges owed; that I owe $95.16 (for exam + deep cleaning, 05/20/21), for Veronica $33.19 (for exam + basic cleaning, 11/18/21), for Jacob $31.92 (for ortho treatment, contract ended in October, fully paid), and for Hannah $109.85 (for exam + basic cleaning, 12/28/21, claim still being processed). I have a comprehensive and expensive dental insurance (Federal employee program, high option) that renders significant benefits. All preventive type of services have a zero deductible. The ortho treatment was paid in full since October. For the deep cleaning i paid out of pocket $145.44. Finally, they made me paid PPE charges of $10, presumably due to the Pandemic; despite that i told them that it was covered by my insurance. I have many more examples that i can supply illustrating their deceiving practices that result in bogus dental charges. I have been a client of Made You Smile in Kingwood, Texas since January 2014. I have always met my financial obligations. In the past, I have also filed complains through the BBB to resolve billing issues with this business. I have also reiterated the business numerous times that i don't authorize any treatment or services (e.g., laser treatment, topical application of fluoride, etc.) outside the benefits provided by my dental insurance.Initial Complaint
10/20/2021
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I was sent to collections by this dentist despite not ever receiving a bill or being told I owed a balance due. This dentist kept scheduling my kids for appointments and trying to do so. I received a collections letter dated 10.6.2021 for the amount of $120.00. I called my insurance, Delta Dental, to see if there have been any claims denied. There have not. Our last date of service at this dentist was 10.14.2020. MYS told me that these charges were for sealants two of my kids received. I was told by MYS they are covered by our insurance but they are not.
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Customer Complaints Summary
10 total complaints in the last 3 years.
3 complaints closed in the last 12 months.