ComplaintsforZaappaaz, Inc.

• Initial Complaint

  11/16/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I placed an order on 10/10/22 order 11644 for two tone wristbands (black and white) As soon as I received them I noticed that the black and bled into the white on many of them. I was disappointed. Other than the bleeding they looked great. These represent my business so it’s important to me that they look professional. I immediately reached out to wrist-band with my concern. At first they were very responsive and seemed like they were happy to make it right. They asked for a picture, so I sent them a picture. They asked for me to count exactly how many were defected, to which I did. I went through every one of them one by one. I counted 174. Then they asked for another picture, so I took time to lay them all out and take another picture. They responded with we can’t see anything wrong. So I circled every bracket that the black bled onto the white and sent it over. I have not received a response since then. I sent the last email on 11/4/22. I included a picture of the defective bracelets along with a picture of the ones that I wanted, paid for. I am very happy with the ones with no bleeding. I either want a refund for the bracelets I can’t use or I want them to replace them. I did everything they asked me to do. I have spent hours on this between counting, pictures and emails and it’s very unprofessional that they choose to stop responding. I wish all the bracelets would have printed perfectly, because I needed them to include in my promotion. Now I am out money and product and it’s not right.

  Business response

  12/02/2022

  Hi, We noticed that our Customer service team missed responding to Ms. Michelle ******** on the matter. We have refunded her the amount to her and apologized to her for the communication gap at our end. We take the customer service aspect of our business very seriously, this can be seen through our customer feedback and ratings on ******. But somehow we dropped the ball on this order. We will incorporate this aspect into our customer service training. 

   

   

  
  

  Customer response

  12/07/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  
  
  
  
   
  

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