Business ProfileforFig Tech Inc.

Good afternoon, I have been messaging back and forth with FIG LOANS for the last month and a half in regards to a loan I have with them. I have been told multiply things by several different representatives in regards to a late payment that was reported to my credit report inaccurately. I am in the middle of buying a house and it has lowered my score 50 points. Which has made me not qualify for a home. I sent a full account payoff check on November the 17th which was sent via fed ex. I have a tracking number showing they picked the check up on 11/20. When I emailed to see if I still needed to make the payment on Dec 2nd to avoid any credit damage because the mailed in payment was still processing, I was instructed by a fig loan representative not to make the payment on the Dec 2nd because I mailed the check for the full pay off on November 17th. They still reported a 30 day late on my credit report when they said they would not because I mailed the payment. When I was notified of the 30 day late on my credit by my home loan lender, I reached back out to them and they informed me that it would be removed the next time y’all reported to the bureaus( 01/10/2023) and that the correct payment date of November 17th would be applied to the account. I have a thread of over 40 emails back and forth with them in regards to this account. I waited until 01/12/2023 to contact them again to see when it will be removed and now they have completely quit responding to my emails. I need this to be corrected asap since it was their mistake. I have been extremely patient and the fact that they are not responding to me is so unprofessional.