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Business ProfileforMercedes-Benz of Sugar Land
Current Alerts For This Business
Beginning in 3/1/2020, the BBB of Houston and South Texas has received numerous complaints and customer reviews on Mercedes-Benz of Sugar Land that exhibit the pattern below:
BBB has received consumer complaints and reviews alleging Mercedes-Benz of Sugar Land is doing sub-standard automotive repairs. Consumers are reporting their on-going issues and being ignored by company. Consumers also alleged that the company is charging for repairs that should be covered under warranty.
On a recent complaint, consumers alleged the company asked for high survey scores and then penalized the consumer if one isn't given. Example: In order to get the high score, the company withheld the tint on his car and the all weather floor mats.
At-a-glance
Related Categories
Business Details
- Location of This Business
- 15625 Southwest Freeway, Sugar Land, TX 77478
- BBB File Opened:
- 5/12/2004
- Years in Business:
- 21
- Business Started:
- 7/1/2003
- Hours of Operation
Primary
- M:
- 7:30 AM - 7:30 PM
- T:
- 7:30 AM - 7:30 PM
- W:
- 7:30 AM - 7:30 PM
- Th:
- 7:30 AM - 7:30 PM
- F:
- 7:30 AM - 7:30 PM
- Sa:
- 8:00 AM - 4:00 PM
- Su:
- Closed
- Business Management
- Ken Enders, President
- Contact Information
Principal
- Ken Enders, President
- Additional Contact Information
Fax Numbers
- (281) 207-1509Primary Fax
- (281) 207-1551Other Fax
Phone Numbers
- (877) 797-1500Other Phone
Email Addresses
- Primary
- (281) 207-1509
Customer Complaints
10 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
10/24/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
Customer Reviews
11 Customer Reviews
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Most Recent Customer Review
Moosa K
04/08/2024
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