ComplaintsforEpic Auto
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Complaint Details
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Initial Complaint
05/08/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
10/6/2023 Purchased a vehicle from *********** in *************** *****.. The owner was not up front a bout the title..Still have yet to receive a Texas title in my name..Business response
06/11/2024
******************* was provided with a title. There was a discrepancy with the spelling of her name (******** instead of ********.) The tax office admitted to ********************* that was their mistake as all of our paperwork had the name spelled correctly. Also the title she received stated "not actual mileage." She is aware that this was due to a clerical error made by the previous dealer in ******** who signed an affidavit of fact concerning the matter. This error was corrected with carfax & autocheck. The tax office also put that the weight of the vehicle was 4600 lb on the title. They have also admitted that it was their mistake and that it doesn't make a difference in renewal or how much tax is paid. They told ********************* that it only matters if the weight is over 6000 lb. I have a complete & total paper trail showing all of the above. The *** is working on correcting the title and I have the full title history from Service Oklahoma *** showing that there is no true mileage discrepancy. Said vehicle was also purchased with an as-is, no warranty buyers guide. I will upload all documents here.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.