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Find a Location

Load Trail LLC has 1 locations, listed below.

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    Business ProfileforLoad Trail LLC

    Trailer Sales

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    2 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Products & Services

    This company offers trailer manufacturing.

    Business Details

    Location of This Business
    220 FM2216, Sumner, TX 75486
    BBB File Opened:
    4/12/2006
    Years in Business:
    28
    Business Started:
    3/1/1996
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • Load Trail, Ltd.
    Business Management
    • Brandon Jones, Sales Director
    Contact Information

    Customer Contact

    • Brandon Jones, Sales Director
    Additional Contact Information

    Fax Numbers

    • (903) 739-3986
      Primary Fax

    Email Addresses

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    05/14/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    We bought a 35+5 gooseneck trailer new after looking at reviews seemed to be the choice and what we was looking for. Well after a few days we lost brakes 3 hours from home. We took it back from where we bought it and they couldnt figure it out so they changed the rear axle and was fixed. Since then we noticed it was dog eared to the right but didnt take it back since I had to be on the road to start making money on the new trailer and truck. Well we went to ************* with a 10k load and went just fine. We was coming back empty and had a blow out to the read right tires, okay we changed it, then in ******* we had a blow out to the rear left tire at 12 midnight. At this point we had to wait tell the tire store opened to get another tire. We made it back home called to try and have this all resolved before I left again and couldnt drop it off due to the place we bought it from was busy but have tried to do what they can for us, called the manufacturer and after a few back and forth phone calls I was told I am overloading the tires which are 16 ply 17.5 on steel wheels. We looked at the trailer Saturday the 4th of may and we found a broken leaf spring so we fixed it since I was giving the feeling that we are on our own and basically didnt have no warranty. So again we pickup a load in ****** heading to ******* with 10k load on the trailer and again another blow out on the front right axle, now Im like I love never had these problems in the past and reason why I bought a new trailer so I wouldnt have these problems. Looked into the specs of the tires and they are only rated to 62mph. How would you put such a cheap tire on a well known trailer. We inspected the last tire the trailer had that came with it and it was already about to do the same. Now at this pointe we already put all new tires on the trailer, new leaf spring and had a rear axle replaced. We run the air in the tires right at 120 hot and check them every stop. When the tied blew it ripped some wiring to the running lights and front brakes which we had to fix the brakes but havent fixed the lights yet. We have lost a lot of money due to this problem and not be able to drop off and pickup loads. Would be nice if they man up and take responsibility on a product they make and keep a customer happy and safe on the roads. As of 5-13-2024 I was told that I had got approved for 2 tires which I bought 4 new ones and Gaven the receipts to show my expenses. Was told that they where sending me the 2 tires to the house. I dont want the tires, why would I want to put those back on the trailer and be scared on what can happen. I wasnt going to take this step but why do I have to go through all this and havent even made my first payment yet. This situation has cost me not only what I have done by replacing tires and parts but also jobs that I have lost.

    Customer Reviews

    0 Customer Reviews

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    Local BBB

    BBB serving North Central Texas

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