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Find a Location

Swan Electric Plumbing Heating and Air has 1 locations, listed below.

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    Business ProfileforSwan Electric Plumbing Heating and Air

    Air Conditioning Contractor
    BBB accredited business

    At-a-glance

    Customer Reviews

    4.81/5stars

    Average of 57 Customer Reviews

    Customer Complaints

    5 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 6/22/2020

    Years in Business: 6

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Business Details

    Location of This Business
    309 US 80 E, Sunnyvale, TX 75182
    BBB File Opened:
    12/18/2018
    Years in Business:
    6
    Business Started:
    4/3/2018
    Business Started Locally:
    4/3/2018
    Business Incorporated:
    4/3/2018
    Accredited Since:
    6/22/2020
    Type of Entity:
    Corporation
    Alternate Business Name
    • Swan Plumbing Heating & Air
    • Swan Plumbing Heating And Air Inc
    Business Management
    • Mr. Nick Riddell, Partner/Master Plumber
    • Mr. Scott Sarlay, President/Director
    • Mr. Robert J. Sarlay Sr., Vice President
    Contact Information

    Principal

    • Mr. Nick Riddell, Partner/Master Plumber
    • Mr. Scott Sarlay, President/Director
    • Mr. Robert J. Sarlay Sr., Vice President

    Customer Contact

    • Mr. Nick Riddell, Partner/Master Plumber
    • Mr. Scott Sarlay, President/Director
    • Mr. Chris West, Office Manager
    • Mr. Robert J. Sarlay Sr., Vice President
    Additional Contact Information

    Email Addresses

    Industry Tip

    BBB Tip: Buying and servicing your heating and air conditioning (HVAC) systems

    Customer Complaints

    5 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    01/11/2024

    Complaint Type:
    Billing Issues
    Status:
    Answered
    My husband called **** to repair a leak alongside our driveway on Jan. 10. **** dug a hole in our yard and invoiced us $1,859.00 without (1) explaining the nature of the charges; (2) providing so much as an estimate as to how much its services would cost prior to providing them; or (3) obtaining my husband's approval of the cost prior to performing services. The invoice we received after they left our property does not indicate what services were actually provided, what was installed/removed, or who provided those services or installed/removed parts or other items. We did not consent to the amount charged before they provided the service, and we have no way of verifying the cost which, on its face, is unjustifiable and inarguably fraudulent. Though I think the $200 service fee is absurd, I'm not taking issue with that here. I'm disputing the legitimacy of the services or goods provided by **** and the accuracy of their invoicing for the leak repair. I demand a full accounting and a refund for--at a minimum--all amounts charged for unnecessary goods/services or amounts charged in excess of the usual, customary, and reasonable amounts associated with whatever goods/services were provided.
    Read More

    Customer Reviews

    57 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Desiree B

    5 stars

    06/08/2024

    After the storm damage from May 28th. Swan electric was so quick and helpful. They offered us multiple quotes that fit within our budget and explained everything to us. It was a great experience considering it was a an unexpected and stressful situation. Though we had issues with our electric providers with service, the men and women and swan were always answering our questions during the wait and also advocating on our behalf with our provider. Great service, worked really fast! Super friendly, will always go back to Swan when I need any work completed around our home.

    Local BBB

    BBB serving North Central Texas

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