ComplaintsforAmerican Premier Inn
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Complaint Details
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Initial Complaint
09/28/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
Yes I checked in on 9/27/22 I payed $281.75 for a week here at this hotel. This place is run down old nursing home. None of the doors lock or have anyway of protecting the occupants that’s staying here. I checked in and revived my room key and upon entering the room it smelled of dead animals and the bed sheets had blood stains on the sheets of the bedding along with the pillow cases!!!! The room has some type of bug infestation as I’m typing this at 10:06 pm CST My skin is still crawling with something and I feel disgusting!! The owner of the place would not refund me my $281.75 after showing him the problems with the room! He instead on moving us to another room but at the time of arrival he had to go and see if any were clean. After comforting him about everything he would no refund the money at all!!!!Business response
12/19/2022
"My answer: According to customer complain, Motel is run down.Recently Sweetwater Fire Marshall Inspection, we passed our Motel inspection. If any question, please call ************* Fire Marshall name ** ***** * ******
Also Sweetwater Code Enforcement ************ ask Robert, he also completed our Motel inspection.
I was showed him room # 105, customer complain. I rented same room 31 August 2022. and same room I rented another customer 3rd October, 2022 for 5 days, come from online booking. He likes that room, he extended another 7 days same room. I will attached those information to prove.
Next to the room 104, customer came rented the room September 19, now extended October 17, 2022. Another room 103, customer rented August 28 to September 4. Now 103 same room I rented again, October 5 to October 12, 2022. All document will be attached.
Motel price is lowest price in the town.
Any other question, please email me back. I will provide more information, if needed."
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.