Business ProfileforS & D Plumbing

On Monday January 29, we contracted with S&D plumbing to replace our sewer line. In the process of removing the toilet, the toilet was dragged across the tile floor and no protection had bee placed down. This resulted in chipping and damaging the tile on a good portion of the floor, as seen in the photos attached. It was determined that the tile could not be repaired and would need to be replaced. Once this was determined, we began communication with S&D Plumbing regarding the repairs right after the job finished, approximately February 9th. It took almost a month of phone calls, near the end daily phone calls on my part, before they sent out a repair company to provide an estimate. (Calls were made several times throughout the months of February and March) On March 6th the restoration company finally reached out and scheduled a visit to assess the damage. Once the estimated cost for repair was provided to S&D, that was the last I heard from them. I continued to call S&D throughout mid-April, each time with another promise that the manager will call me back tomorrow, call me Monday, etc. I have given up trying to get a response from them. I've never received a phone call from them, and I suspect I never will.When I followed up with the repair company they stated that S&D contacted them and informed them "the customer won't be moving forward with any repairs at this time". This is untrue as I very much would like my floors repaired but am now on my own to sort this out. They are operating a deceptive and dishonest business practice. Their website states in several locations that they have a 100% customer satisfaction guarantee. In order to be satisfied, I am seeking either repair/replacement of my floor or a refund due to being unsatisfied. With a refund i will be able to coordinate the repairs myself.