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ComplaintsforKoverRoos
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Complaint Details
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Initial Complaint
07/07/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Date of order: May 11, 2022 Value: $1,344.96 We ordered custom sectional covers from Koverroos and we were asked to fill out measurements on their form.The cover arrived and did not fit. Despite the terms stating they would make to specific measurements plus up to 1 for fit, the cover was made with one measurement 5 too long.Koverroos have since said they will change the form because the measurement they unilaterally changed is not correctly captured on the old form.Further, Koverroos have said that their team realized there was a problem and decided to make the change without reaching out to us first to discuss why it looked wrong.Koverroos have also said the measurements we supplied would not work, which we had flagged with customer services before ordering as we felt the form would not work for our sectional, but we were told their factory would make sure it was all lined up.Finally, not accepting their failure to comply with their own terms, Koverroos both refuse to remake our to the spec we provided AND refuse to work together to figure out and fix what has gone wrong.Customer response
07/07/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
****************************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.