ComplaintsforPolylevel of Central Texas
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/19/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
In November of 2017, PolyLevel of Central Texas performed a foundation repair on our home for approximately $10,000. This company was hired through an on-line search at polylevel.com. The site indicates a strenuous training process before approval to become a member. Now, 4-1/2 years after work was completed, my home is in worse shape than before the work was done. PolyLevel of Central Texas is no longer in existence. I have reached out to polylevel.com at ************ (parent company) and was told that they do not cover individual dealers, even though this is were I obtained the dealer initially. It seems that the parent company should offer some type of warranty if their product is used. If there is no warranty, then why point out the stringent training process dealers must go through in order to become part of the parent company network? I am very angry. I absolutely do not have the funds to fix my foundation AGAIN! I was prudent in doing my research before contracting the work, and it was for absolutely nothing! I had an engineer complete a survey on our home yesterday and would be happy to include his findings if needed.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.