Business ProfileforFIX IT! Services

I contacted this company last week by telephone and told the lady who answered that I needed a leaking outdoor faucet repaired where the leak was in the cap of the faucet. From past experience over the past 60 plus years I know it only needs what is called "packing" to stop the leak. I also told the lady that I would ask that two other outdoor faucets have the same repair because all three were at least 15 years old. I also said a shower diverter in the master bath was leaking and also needed repair. She said this would not be a problem and a Sept. 25, 2023 date was set between 8 a.m. and 10 a.m. for the service. When the technician arrived before 10 a.m. on that date I showed him what I needed and he replied that it was "Not worth my time" to do repairs and all four items would need replacing. I explained that in order to change those faucets it would require tearing out the wall (inside or outside) for each outdoor faucet and he said that his company would not be liable for repair of any wall damage. I refused his services and he charged me a $39 service fee. I attempted to get in touch with the general manager, *********************, the next morning, (Sept. 26) and the same girl I had talked to earlier about my needs said she remembered my call and said the information I received from the technician "is not the way we do business." She said ******* would call me when he arrived at work. This did not happen. My wife and I are in our 70s so I consider this a rip off of senior citizens and a "bait and switch" tactic since the service I had requested resulted in the refusal of my request and offer only to replace, not repair the items I need fixed.