ComplaintsforAlpha Sheds
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Complaint Details
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Initial Complaint
12/18/2023
- Complaint Type:
- Order Issues
- Status:
- Unanswered
On Oct 18th we signed a contract with Alpha of ***** Contractor (*********************************) to build a 16x20 shed with concrete floor. Total cost is $8950. We paid him 50% up front for a total of $4475. He cashed the check on Oct 19th. The contract states start date was supposed to occur on 11/3/2023. He actually ghosted us and would not respond to fb messages, calls or texts from 11/10 to 11/28. On 11/28 we threatened to file felony theft charges with Bell *********************** He almost immediately responded to text and stated that he scheduled for the concrete pour to be done on Wednesday 12/6. We asked for the subcontractors info to confirm that he was aware of the directions to get to our home since some of the roads leading to our home have sharp turns. On 11/30 the sub contractor responded that he had never talked with Alpha regarding our shed build and that he is actually unavailable all next week. He did state he could do it Dec 1, 2023. Alpha agreed to pay subcontractor and to have the slab poured at **** AM Dec 1, 2023. Unfortunately (but not surprising at this point), we received a text from the subcontractor that Alpha has cancelled due to family emergency. (He has apparently used this excuse a lot with other customers). The concrete sub contractor let him know that he did not have to be there for the pour. Alpha still cancelled. The poor sub contractor was left hanging with the supplies meant for our build with less than 2 hours notice from ****** (Alpha). Its been 8.5 weeks since we paid $4475 for this shed build and we have nothing to show but lies from ****** (Alpha). On Dec 1, 2023 we requested a full refund by 12/15. We have not received our refund. This is blatant theft from a family. We chose to use Alpha as two of our neighbors had successful builds within the last 6 months that look great. Unfortunately, we have not had the same experience.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.