Business ProfileforPlatinum Chrysler Dodge Ram Jeep

My name is ***************************************** husbands name is ********************* we Recently Purchased a 2024 Jeep gladiator on 02/03/2024 at ************************* ************************************************************** they went above beyond on our car buying experience our sales guy was *******************. We had originally went to check out the vehicles at the Platinum CJDR in ******* on Friday afternoon it was close to 7pm, they showed us a few vehicles but told us to come back Saturday to make the purchase since they were closing soon. I decided to take my business elsewhere because Platinum ******* did not make the effort in doing a car sale that day. Saturday is when I made my purchase at *************************. On my way back home while driving I noticed a few little things that needed work like the cruise control not turning on and the lights inside flickering. I figured I'll take it to get looked at later since it was already late in the day. The following day Sunday dealerships were closed. I waited until Monday to take my vehicle. I am a ******* resident so I searched up nearby services &came upon Platinum CJDR *******. Monday around noon I took my Jeep in for service. They went over everything on what needed to be checked on. They noted everything on an iPad &just verified my telephone number. I asked, do I need to sign anything? He replied everything is still under warranty since it is a brand new car there is no charge. It was during their lunch they told me that I would have to leave my Jeep overnight to get it fully checked on. The very next day feb. 6th my husband **** gets a call from platinum dodge at 9am only to tell him that our car was broken into. The passenger window was completely shattered &all four tires were stolen. Upon arrival we were greeted by ******* the service manager, he gave us the news of our car being broken into. We asked to see surveillance ************* when he called the ** ***** to the office. We spoke with ***** and he was unable to give us any information for security reasons on their behalf the only information that he gave us was that it was a one person theft. With that being said we never once received an apology about our vehicle being burglarized. They showed us no sympathy for the situation that had just occurred and didnt seem to help us. The only thing they said was file a claim with your insurance and that the dealership is not responsible for any damages that occurred during this incident. The police report was done without our presence &were told they could do that being thats their property.When we finished speaking with them we went out to the lot to look for our vehicle because they didnt even bother to show us what damages that were done. We ended up finding our truck at the far left end away from the building, what they call overflow lot. We got to the truck to take a few pictures. That was when we realized that the doors were unlocked. That to me is car negligence on their behalf. No one ever came out to see what we were doing. We were out there for a good ******************************************************************* the truck that goes to show how secure they have their lot. Im clueless on what to do next. I'm in shock of the news already on a truck that Ive had for 2 days and this happened to me! I then tried to see if I could get someone to loan me some tires just so I could get the truck out of the far end lot where it is just sitting on rotors & get it closer to the service area. I go back to speak with ***** to see if that's okay. He agrees to put them on if they fit but at a charge of $400 my husband then says okay i could put them on myself but we go back & forth with ***** he says they have to put them on being that its on there property but yet it is my truck.. ******** talk it over in the parking lot and find it ridiculous that they are trying to charge us given the circumstances. At this point Im so upset I dont want any business with platinum ******* since they werent willing to help.That is when I contacted the dealership where I purchased the Jeep in ********** CDJR and they immediately apologized for the situation that occurred &did everything they could to help me out! To begin with they were able to schedule a tow truck to go out today Feb. 7th. It went out there twice the first time they went out &realized there were no tires. That was their mistake because I did let them know that. The second time they had tires that fit my Jeep upon arrival they were directed to my vehicle but were unsuccessful on taking the Jeep because of the ** ***** having them pay the $400 for them to put them on or their other option was to try and get the Jeep on the tow &any damages done to there lot we were going to be liable for.. I got the call from **** from the ********** dealership telling me the ************* just told them to have the tow truck leave because I was not going to pay. At this point I filed a claim with my insurance. I did not want to do this knowing I never signed any paperwork when dropping my car off so I know I should not be held responsible but they keep telling **** have gone to the ******************* for my report but it's an ongoing investigation so I was not able to get any information. Detective ***** has been notified of my situation. He happened to reach out to me after the tow truck situation and he himself called ***** the ** at platinum ******* & was unsuccessful in getting tires put on at no cost to move the vehicle to the service area. They are still wanting us to pay. Eventually the ** ***** finally reached out to me on 2/8 & was willing to put the tires himself at no cost to move the vehicle closer to the service center &that is when I told him I am not liable because I didnt sign any paperwork saying so. This is when his whole character changed and owned up to his responsibility. I did decided to share my experience on social media and it has gotten a lot of attention. There are several comments of Platinum ******* sales manager employees accusing my husband and I of insurance fraud which I find completely absurd & discriminating. I just want my vehicle back and Im sad Im having to go through this during what is supposed to be an exciting time. I just purchased my first 2024 Jeep gladiator and its upsetting how a dealership you partner with has treated me.