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ComplaintsforHadaway Collision and Automotive
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Complaint Details
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Initial Complaint
09/26/2023
- Complaint Type:
- Billing Issues
- Status:
- Resolved
On September 5th, 2023, I dropped off a car at Hadaway Collision for repair through a State Farm claim. I was promised written contracts and an estimate before and after the car was dropped of, but they were not provided. I received the estimate at 6:59pm Sept. 26. The estimate also became available through State Farm on the night of the 26th. I was informed yesterday that there are out of pocket expenses that have been added to my bill without my knowledge. They claim that they were approved by my step daughter, but she said she refused one repair (a battery replacement, FYI: car wasn't started for 15 days) and was told verbally by an estimator before the car was dropped off that the other repair (scuff on passenger side of bumper) would be included because it involved pieces that needed to be replaced for the funded repair. Hadaway Collision has added over $400 to the bill that should not be on it.Business response
09/26/2023
Hadaway Collision would like to apologize for the miscommunication with your vehicle. It appears we wrote down your email incorrectly and this is where we sent all communication. It is our fault, and we should have followed up when we did not receive a response. We did have a staff meeting and discussed to always get a written consent when supplements are needed for a vehicle. Verbal consent is not to be used in the future.
Hadaway's spoke with the customer and have worked out a resolution for his bill.
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Contact Information
Business hours
Today,8:00 AM - 5:00 PM
MMonday | 7:30 AM - 5:00 PM |
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TTuesday | 8:00 AM - 5:00 PM |
WWednesday | 8:00 AM - 5:00 PM |
ThThursday | 8:00 AM - 5:00 PM |
FFriday | 8:00 AM - 5:00 PM |
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.