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ComplaintsforCustom Car Care
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Complaint Details
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Initial Complaint
09/30/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
2/18/22 & 6/6/22 invoice XXXXXX full service oil change total 49.99 Use business to get frequent oil changes. Invoice says transmission filled, brake fluid filled, power steering good, engine coolant good & air filter good. Also comment in service notes top off trans fluid I purchased full service oil change which includes changing air filters and filling all fluids. 2/18/22 I went for oil change and asked if all my fluids were full including my transmission was full. I was told it was full. I was told it was slipping. Had it checked by someone else it was no reading on stick. I went back to car care talked to Mgr he said I must have a leak. I had car by 2 different techs. No leaks. Because lack of fluid had to be rebuilt. My oil light came on. I hadn't even reached my service miles and my oil was like water. So, I went and had that serviced at Valvoline. Only to find my air filters were completely black and unserviceable. I'm 63 yr old disabled woman.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.