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ComplaintsforWilson & Esquivel Auto Repair
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Complaint Details
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Initial Complaint
03/23/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On, January 21, 2022 I took my truck to Mr. Wilson to have a radiator and reservoir put on my truck. I called before explaining what had happened an what was needed and I informed him I would be bringing my new radiator and reservoir as well as 2 gallons of coolant and I asked for my old parts he said ok he quoted me the price of 160 dollars and informed me that he was able to get my truck ready by 1 pm at the least if I got it there that morning. I dropped my truck off with supplies by 9:30 am that morning. Dates my be off because Mr. Wilson contacted me around 4:15 stated that he had but on everything then but it was not reading a temperature on the dash. Now prior to our first initial phone call conversation in regards to what was wrong with my truck that was understood that it never ran hot and it read out how hot are cold the vehicle was, he knew that the original part had broke. So he told me that his machine was higher tech than mine and the only code it gave him stated that I needed a new temp sensor but I could come pick my truck up cause it wasn't running hot but listen for sounds that it might be. So I requested to have the temp sensor replaced and I confirmed the correct part and went to ********* to pick up the part and dropped it off to him and he said that job was an extra 75 dollars next day he said that was the wrong part and he was having the correct one delivered which was a 10 dollars difference. He called said he got me ready and apologized for the delay the temp seem to not be reading correctly but they got it right. Now I'm getting the same code and it seems as my truck has a slow delay in it. Mr. Wilson is the only mechanic that has worked on my job, minus some small other jobs by someone else. I don't feel that Mr. Wilson did me right and I'm afraid that his mishandling will resort into further damage of my truck. The first job he performed cost me 523.80 October XX XXXX. There are other things this is just a brief moment of it all in detail.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.