Business ProfileforCustom Diesel & RV LLC

The truck broke down in Texarkana . I found Custom Diesel on the internet, called and spoke with ****** *******. We discussed what the truck needed, and ****** gave me a quote of $7500 to fix the truck with new or remanufactured parts. My wife took the truck to Custom Diesel & RV. The repairs took much longer than I was told they would so my wife and kids were stuck in Texas with no transportation. When the invoice was sent, it was almost $4000 more than the original quote. When my wife picked up the truck the amount was paid in cash minus $500 which ****** agreed to take off since the estimate was much higher. Soon after returning to Colorado, the truck had one problem after another. The exhaust would quit working, and it would make horrible noises when the exhaust was working. The check engine light would come on and the code said it needed a MAP sensor. After having the code read multiple times and having it checked by a local mechanic with no real resolution, the truck was taken to Denver where a reputable diesel mechanic could look at it. The mechanic found that a used turbo and actuator were put into the truck. He knew immediately that it was used, because the actuator needed to be replaced, and it was rusted to the turbo. We paid $3000 up front for ****** to order a new or remanufactured turbo. The mechanic replaced the actuator, which we paid for again out of my pocket, and also found that all the gaskets are the wrong model for the truck. We reached out multiple times via text, phone call or email to ****** with no response. He was unwilling to make the situation right. The mechanic in Denver did ask for him to supply a new actuator since the receipt I have has a two-year warranty for parts, but ****** wanted the old actuator back and I was unwilling to send it to him so I had the evidence it was a used part.