ComplaintsforH & W Powersports
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Complaint Details
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Initial Complaint
01/31/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
Well my Mahindra Roxor was bought from H&S Power Sports in Marshal TX. I bought it approximately 2 weeks before Christmas. I got it about two weeks after Christmas and it was supposed to have Mirrors, Back Seat, Roof, Windshield, and rear OX Locker installed. It is a 3 hr drive and when I got there it only had a Back Seat that is it. I took it home and sent it to Fortress who installed a Roof and Windshield. Then straight to the 4 Wheel drive shop for Lockers. Did not take it home. Shop put in Lockers and the Owner of the shop called me to tell me the Front Wheel Bearings had no grease in them. Thanks to the Roxor site on the Internet, when I got it home, I checked the Fluid levels. I put in 2 quarts of Gear oil in the Transfer Case. I put in 1 Quart in the Transmission. I greased all Grease Zerks except the rear axle. I did not find those. I took it on about a 20 mile trip and about half way it started Bumping. I thought there was something wrong with the Lockers. I called the 4 WD shop which was xxxxx out of xxxxxxxxx and he came to my house and picked it up. A Member on the Roxor site told me about the xxxxx on the Rear Axle to grease the rear Wheel Bearings. I Greased them with a special grease. This was Sunday. Today 01/31/2022 the shop called me to tell me the Rear Passenger ***** Bearing was out. Total miles was 71. The only Grease in it was the Grease I put in. The 4WD shop has been great but Mahindra and the Dealer dropped the ball. I want the Dealer to refund the $500 Prep fee and someone to pay the shop for putting in new Bearings. Most likely Driver side is ruined as well. I also want it documented that the Transfer Case and Transmission were not serviced in case these go out as well.Business response
03/08/2022
Business Response /* (1000, 8, 2022/02/22) */ I have no record of us selling this customer a unit. He may have our Texarkana location confused with our Marshall store. Since I have no knowledge of any of the events that he is claiming took place I can not respond or comment on this complaint.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.