Customer ReviewsforTexarkana - Harley Davidson

This dealership bumps up your freight and prep up offset what they offer in trade so they still come out ahead. Salesman (2 different ones) didn’t know anything about the bike I was looking at. I was told things came standard on the bike but then was later told those “standard items” were the reason the bike was $1,500.00 over msrp. These guys are nothing more than liars trying to get one over on you. Ps. Stay away from the pit pass scam. It’s not worth it and if you choose to not use it they will not refund it.

If you are wanting to ride a HD bike I strongly recommend you go anywhere else but the store in Texarkana. Although, everyone I came in contact with, was extremely nice and accommodating, they are the epitome of sheep in lion's clothing. Not knowing William Harley nor Walter Davidson when they founded and established their HD brand in 1903, I cannot imagine they would approve of the ***********, unethical tactics current employees now possess. When a salesperson takes a customer's trade-in it should be comparable in price to the bike he is purchasing. And since a manager must approve the trade and sign off on the paperwork, they knowingly and purposefully deceived my husband when they took his Fleetwood Scorpion pop-up toy hauler camper and a Polaris 4wheeler for a used HD Night Train. Every potential customer walking in the Texarkana HD store is thoroughly getting lubed up to be devoured and spit out just so they can make a buck. Less than a year later, my husband just happened to notice that they were selling his exact same bike for around $5000.00, $9000.00 less than what he gave with the trade ins. And just like anyone not wanting to be taken advantage of, he went straight to the store to speak with the manager to let them know what had happened. And they were so wonderful and nice, apologizing profusely letting him know that that salesman was no longer there because of things like this. And they wanted to 'make it right' but instead of going back to the original paperwork and trading the Night Train for a bike that was more comparable to the trade ins value, they put him in a different bike but also charged him another $5000.00 for the used upgrade. And needless to say, this upgrade, FLHTCUI Electra Glide Ultra, has so much metal in the engine, it no longer starts and when the manager of maintenance told the manager of sales that there was no way my husband's 3000 miles would have put the amount of metal it takes to make an engine no longer work they wanted to 'make it right' again by upselling him another bike and charging him more money. It's being delivered to the house because it won't start. I don't know if these unethical *********** selling techniques are utilized at any other HD store, but they certainly are at the Texarkana store! I have no doubt that William Harley and Walter Davidson would be turning over in their graves knowing that customers are being taken advantage of all for a buck.