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Find a Location

Orr Hyundai of Texarkana has 1 locations, listed below.

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    Business ProfileforOrr Hyundai of Texarkana

    New Car Dealers

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    3 complaints closed in last 3 years

    2 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Products & Services

    This company operates a new and used vehicle sale service, & parts.

    Business Details

    Location of This Business
    2300 Saint Michael Dr, Texarkana, TX 75503-2370
    BBB File Opened:
    8/10/2005
    Years in Business:
    19
    Business Started:
    7/1/2005
    Business Started Locally:
    7/1/2005
    Business Management
    • Mr. Paul Lambert, General Manager
    Contact Information

    Principal

    • Mr. Paul Lambert, General Manager

    Customer Contact

    • Mr. Keith Orr, Owner
    • Mr. Paul Lambert, General Manager
    • Mr. Joel Orr, Owner
    • Ms. Dee Ann Mitchell, Office Manager/Controller
    Additional Contact Information

    Fax Numbers

    • (903) 831-6067
      Primary Fax

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    3 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    04/24/2024

    Complaint Type:
    Customer Service Issues
    Status:
    Answered
    where do begin? I bought my car in February. for a recall for an oil leak and the alternator because three years ago I had it fix under the warranty Orr Hyundai turned around said I need a starter which cause me 890.0 out of pocket then turn a around week later the car was doing the something not keep a charge, so I had the car tow back to Orr Hyundi so I spoke with ***** in service and did a test on vehicle were find that is was same issue when they fix the car so told ***** to go ahead and fix the so he told amount which was 1450 out he stated that they going repair and put new alternator $610.0, gasket-rocker 445.99 (RTV silicone G 55.06 + 18.56 interstate battery 156.61 battery pad 6.00 total labor 610.00 total parts 682.22 total repair customer 1456.74 this is the kicker I call to let ***** know I was on my way to pick my car up he stated that drive around and everything good with car so **** the service manager was very rude and dismissive threat me if I don't come get my car she going charge 1900 for storage so I came paid 1456.0 for the repair work so as I get in my car I don't make down road not even 2 mile from shop my car broke down again I spoke to ***** again he not sure what was going that he drove it !! so, I had towed the guy that came out to pick my car up he look under the hood to see was it smoking. and i reply said just pick my car shop where they repaired my car. he stated they did anything to call because its oil everywhere then he stated they locked my engine up. so, he bought my car back to shop that same day around 5:00 pm they already gone for that evening. I came in Saturday. to see if they looked at my car. ***** stated they so back up and it's raining. I will be first thing on Monday morning. so, wait to see if would get phone call don't nobody call me so went on my lunchbreak to check on it when I get to service part the service manager **** seen me come in the door, she was on defense, she won't let me get my words out very dismissive. so, i went to her to her boss where i have recording. that mechanic blew my engine. **** told my car is trash and she give me 500 hunderd for my car after that destroyed my engine.
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    Customer Reviews

    0 Customer Reviews

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