ComplaintsforOrr Volkswagon of Texarkana
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Complaint Details
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Initial Complaint
03/14/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I bought my car from Orr Volkswagen of Texarkana back in 2020 it came with a lifetime warranty for the drivetrain and such my car broke down the end of January this year they said that the vacuum pump had broke and that it was covered under the warranty they then tell me that they had nobody to work on it at the moment but would get to it as soon as possible then they tell me that the guy put in the camshaft back in that the cap for the bearing of the camshaft had shattered and it was going to be up to the warranty department to decide whether I got a new motor or not Well now they say yes I'm going to get a new motor and that is totally covered by the warranty then they tell me that it's not going to be a new motor it's going to be a used motor and they don't know anything about it and that the warranty department is the one that is controlling that. For the past week they have not even got the motor in to put it in the car they said they don't know where it is I have asked them for a loaner or get my car fixed this has been going on for 2 months they keep putting me off I asked to speak with somebody in charge a higher up and all the higher ups were busy didn't have time to talk to me. I talked to the supervisor, *** over the service department he said he would see about getting me a loner. This was last Friday on the 10th I called again today he is now too busy to talk to me I need something done I've been without a car now for over 2 months I can't seem to get them to do anything I'm hoping that you can either get him to finish my car or get me a loaner please help.Initial Complaint
02/25/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I was lied too. I was told I was buying a vehicle for 18 thousand dollars, this includes tax title and also interest. I was contacted by their financing bank and was told it would be for 72 months at 490 a month and I immediately realized that that did not equal $18,000 and told him that was not right. They took my $3000 down payment and it did nothing to my price. They told me it was $35,000 I gave them $3000 and now it's $35,000 again by $3000 went into thin air.
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Customer Complaints Summary
4 total complaints in the last 3 years.
0 complaints closed in the last 12 months.