ComplaintsforPete Mankins Inc
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Complaint Details
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Initial Complaint
01/04/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Found a car online for 25k. 2017 highlander 66k miles. I had the vehicle delivered to me because of the distance. Nov 8 was the day i paid for my delivery but the full payment was made till a later day. I contacted them because the transmission is intermittently working and Toyota quoted me a 7k transmission - the shady part is that the transmissions are back ordered and they clearly must have known because the car was kept with a broken windshield and they told me it was back logged for one but i conveniently found one in my area.Business response
01/04/2024
Hi! Unfortunately there is no good way to predict that a transmission on a used vehicle will go out a few months after purchase. This is why we recommend the vehicle service contracts that you declined. All our pre-owned vehicles are sold as-is and upon request a third party mechanic can inspect pre-purchase. If you have any more questions feel free to reach out.Customer response
01/08/2024
Complaint: ********
I am rejecting this response because:After digging for some information, i was able to determine that you in fact purchased the vehicle with these conditions and passed it onto me - seeing as how your only response is a warranty one shows it.
Sincerely,
***** ******
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Contact Information
Business hours
Today,8:00 AM - 5:00 PM
MMonday | 7:30 AM - 7:00 PM |
---|---|
TTuesday | 7:30 AM - 7:00 PM |
WWednesday | 7:30 AM - 7:00 PM |
ThThursday | 7:30 AM - 7:00 PM |
FFriday | 7:30 AM - 7:00 PM |
SaSaturday | 8:00 AM - 5:00 PM |
Customer Complaints Summary
7 total complaints in the last 3 years.
6 complaints closed in the last 12 months.