Business ProfileforGoff Heating, Air Conditioning & Plumbing

I called because my toilet was backed up so I needed it snaked. Plumber came out and couldn't find my "clean out". I told him I had one and another plumber had used it before. I told him several times I knew I had one and that they were the only ones who couldn't find it. I told him the area where it was (it was underground). He dug around and couldn't find one so he told me he was going to create one for me. Well I'm not the professional. I thought maybe I was wrong. So he made one and snaked my drain and charged $610. This was a Friday. Monday comes around, and I'm completely backed up again and my yard is flooding with water. I go look where the new clean out is and it's flooding where the original clean out was I told him about. They come back out and charged me another $210 to snake it again. I called and questioned the charges that were made and they tell me I have roots in my lines and I need to pay $3000 to have that fixed when they charged $820 to "fix" something that wasn't even the issue to begin with. I understand a charge for having my drains snaked ONE time but twice, no. And definitely not to have a cleanout created when I already had one. They had an attitude when I called the office and talked to two different women.. one of them was named *****. I can't afford a charge this high when they didn't actually fix anything with the creation of the new clean out. I would like a full refund of $820. The second charge of $210 is fine because they snaked it successfully. This business needs to check their "plumber" because they possibly could be overcharging other people or creating problems that wasn't even a problem to start with.