ComplaintsforCook Ford Auto Dealers
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Complaint Details
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Initial Complaint
02/29/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I bought a 2023 Ford Escape at Cook Ford December 2023, at the time I paid 3000 down and received 3000 for my trade in a 2017 Ford Escape, then I received a 1000 dealer credit. My vehicle was financed by Ford Credit. 3 weeks later I went back to the dealership to get my License tag, at that time we discovered there was a computer problem. My new vehicle has been in the service center for 6 weeks with not ETA of when they can repair my new vehicle. They wanted me to trade this new vehicle in for another new vehicle that does not have the computer problem. In the trade out financing I am loosing my 6000 down payment. If I do not take the new deal then this will be a problem for months. I asked for a buy back and I was told this would also take the rest of the year. I am upset that my 6000 dollar down payment is gone and not applied to the vehicle they want me to trade out.Customer response
03/04/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.Complaint ID ******** - This complaint against Cook Ford has been resolved. The GM agreed to give me an even exchange on my new vehicle with another new vehicle and my 6000 down payment was applied. - Thank you, Brenda ******
Sent from Brenda ****** (**********@**********.org)
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Customer Complaints Summary
5 total complaints in the last 3 years.
2 complaints closed in the last 12 months.