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Find a Location

Echelon Cabinetry has 1 locations, listed below.

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    Business ProfileforEchelon Cabinetry

    Cabinets

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    Location of This Business
    3551 Plano Pkwy STE 200, The Colony, TX 75056-7600
    BBB File Opened:
    6/6/2018
    Contact Information

    Principal

    • Randy Nicolella

    Customer Contact

    • Randy Nicolella

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    02/24/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Resolved
    New cabinets were purchased and installed through our local dealer during kitchen remodel. The solid maple apron of the sink base split during warranty period and a new apron was provided. After that, the paint of doors beneath the apron started to blister and peel. Also, the right hand door started to warp. When I tried to reach my dealer, he had gone out of business. When I contacted the Echelon, they said that all warranty issues needed to be handled through the dealer. What am I to do? I would like these two defective doors replaced. Can you help me?
    Read More

    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Dimitrios E

    1 star

    08/12/2022

    We purchased over $7k worth of Echelon kitchen cabinets. Sadly the finish quality was extremely poor. Every base cabinet door we received were not finished properly. The tops and bottoms of the doors were very rough and discolored, clearly missing final coats of paint. It is the first thing you see when opening the cabinets. We requested replacements and received the same issue with exception of one set which was actually finished properly. We have issues with multiple shaker panels sliding around and exposing unpainted areas. Two cabinet bases warped and bowed with one so bad there is a 3/4 inch gap on center allowing you see through right to the floor from inside the cabinet. One cabinet has a 8 inch cracked on the face frame, which was hidden until you remove the door. The best part is the quality control inspection sticker placed on all of the boxes. Overall we have issues with 70% of our order and no resolution. One or two issues I would understand, but this ridiculous at this point. Stay away and spend your hard earned money elsewhere. Unless you want to keep ordering replacements and receive the same issues over and over. This has set us back weeks over and over.

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