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ComplaintsforEchelon Cabinetry
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/24/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
New cabinets were purchased and installed through our local dealer during kitchen remodel. The solid maple apron of the sink base split during warranty period and a new apron was provided. After that, the paint of doors beneath the apron started to blister and peel. Also, the right hand door started to warp. When I tried to reach my dealer, he had gone out of business. When I contacted the Echelon, they said that all warranty issues needed to be handled through the dealer. What am I to do? I would like these two defective doors replaced. Can you help me?Business response
07/28/2022
Business Response /* (1000, 20, 2022/06/15) */ HI ***** We are so sorry for this delay in responding to you. I will have a sales or care rep contact you to get information on the items you need replaced. They will email or call you for this information. Consumer Response /* (2000, 27, 2022/06/24) */ The company has been kind enough to replace the two cabinet doors. Thank you BBB for your help in resolving this.Initial Complaint
10/06/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
11/2 yr old home cabinets face has split up the middle. I am unable to order a new piece or to get anyone to help me with the issue. Since day one we have had issues with the paint fading and the touch up kit doesn't match.Business response
12/16/2021
Business Response /* (1000, 7, 2021/10/27) */ Hi ********* I am sorry to here about this issue. The builder or the dealer can help with a reorder of any parts you might need. Another option is to contact a furniture touch up person and we recommend FurnitureMedic.com. They will come to your home and offer a fair price for the repair on your cabinets.
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Contact Information
Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.