ComplaintsforConcrete Coating Supply LLC
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Complaint Details
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Initial Complaint
03/27/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- BBB unable to locate business
For concrete coating services the total price quoted by Concrete Coating Supply LLC was $5,440.00, first half to be paid in advance, the final payment to be paid at end of project. I paid the first portion $2,720.00 on/around October 17, 2021. On the day of service, October 29, 2021, prior to service completion, Concrete Coating Supply LLC automatically charged my credit card the final payment plus a credit card fee of 4% ($217.60) without my authorization or disclosing the credit card fee in advance. Concrete Coating Supply LLC did not complete an 8 foot by 8 foot section of our patio that was included in the quoted service, which equites t $256.00 I paid for service not received. Concrete Coating Supply LLC damaged the stone around my pool and concrete driveway with coating stain, and left significant debris in my pool that caused major filtration system problems. Concrete Coating has been non-responsive to my inquiries or complaints, once they collected the final payment by automatically charging my credit card without my authorization, they have shown no interest in resolving these problems. They have ignored my several attempts to reach them via phone call, text messaging, or email. If Concrete Coating is not willing to fix these problems, at a minimum Concrete Coating LLC should credit back the section of the patio they did not complete and credit card fee that was not disclosed in advance ($217.60+$256.00=473.60). I will never use Concrete Coating LLC again, and would not recommend them to anyone.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.