ComplaintsforHazmat Holster Works
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Complaint Details
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Initial Complaint
03/17/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
On January 28, 2022, I submitted and paid $59.00 for a holster product from Hazmat Holster Works - order #****. As of today (3/16/22), I have not received the order nor have received any status update (other than me checking on their website which continues to reflect "Processing". Additionally, I contacted the company via email on 3/6/22 and again on 3/13/22, without response. I attempted phone contact 3/16/22 based on the BBB profile without success (the phone number does not accept voice mail, and states no one is available to take the call). Having performed due diligence, patiently on my part, to resolve outside of formal pursuits until now with an A+ rated BBB company (that I checked previously before purchase), I am asking for a full refund within 7-10 business days of the business being contacted by the North Central Texas BBB. Thank you, ***************Business response
04/08/2022
Business Response /* (1000, 5, 2022/03/22) */ I emailed the customer today and informed him we would be crediting him a refund. The tool that processes that particular product is in the process of being updated and its taken us longer than expected. I did not receive any of the email correspondence the customer mentioned. Upon research of the issue, I found that the emails were inadvertently sent to the junk folder and were not viewed. We've offered to send the customer a complimentary product once they become available again. Consumer Response /* (2000, 7, 2022/03/24) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accept the response as the business has offered a full refund as requested (still in process at the time of this response) and has also offered a complimentary product which is above and above my original expectation. Thank you.Initial Complaint
01/15/2022
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
Purchased a magazine pouch on line for $34.95 on 24Dec21. The order said it would be shipped in 2 or 3 days. On 08Jan22, I send an e-mail to find out why the delay. I have sent several more since then all with no response. I have tried to call the company several times and when the phone is answered the message is to call back later (no chance to even leave a voice mail). Order number is ****.Business response
02/18/2022
Business Response /* (1000, 5, 2022/01/21) */ We are currently experiencing a supply chain disruption for the product that was ordered in regards to this case. It can take sometime more time than otherwise stated on our site to fill the order. Upon our research of the communication history on this order we discovered that the clients emails were inadvertently routed to our 'junk' email folder by mistake. This explains our delayed response to the customers inquiries. We reached out to the customer today (01/21/22) and explained this. We also sent him a full refund for the purchase price of the order and cancelled the order. We also took the product the client ordered off our website (temporarily) until the supply chain issue can be resolved. We also have committed to sending the client a free product once they come back in stock. We also let the client know that it can take up to 3 business days for the refund to be reflected in his account. See attached response email to this effect. Consumer Response /* (2000, 7, 2022/01/24) */ (The consumer indicated he/she ACCEPTED the response from the business.) refunded money since couldn't deliver product
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.