ComplaintsforUSA Insulation of North & SW Houston
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Complaint Details
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Initial Complaint
02/08/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
in january this year we got them to put in insulation to fix noise issues for more than 7000 dollars. however it didnt fix the problem and they havent provided a refund. they said 80 percent reduction of noise and in terms of car vibrations its more like zero.Business response
04/03/2023
This compilate was not made by the homeowner associated with this address. USA Insulation offers premium injection foam that has a higher R value and is 35% more efficient than the competition. Once our USA premium foam is installed, most homeowners notice an immediate and significant decrease in outside noise. Our foam acts as a fire barrier ad blocks allergens as well as being eco-friendly. We are happy to discuss any concerns with the homeowners.Customer response
04/08/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.they didnt propose any action and havent sent the refund i demand. im making this on behalf of the homeowners who paid for it which they dont seem to like, but i could certainly have them complain too if bbb would prefer.
i shall report them to houston police dept as fraud and take them to court if we dont get the refund. their junk didnt reduce car noise as claimed it would.
Regards,
john ******april 8 2023
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.