Business ProfileforBeck & Masten Kia of Tomball

On April 17th 2024, I bought a lease vehicle from Masten Kia dealership in Tomball, Tx. I gave all the necessary paperwork and money to complete and execute a sales contract that was approved by Kia financing. On that same day, the sale was completed and they gave me the keys to the vehicle and I drove off and left with the new car. Then, weeks later I get a phone call from the finance dealership manager who stated that I needed to come back and redo my contract. I immediately called Kia financing and spoke with a supervisor named Chris who advised me that it was nothing on their part, that my loan was approved and fully funded and there weren’t any issues. If anything is going on it must be with the dealership, because Chris stated they never forward them the approved loan contract that was finalized for my financing. So I spoke with the director of financing for the dealership and he advised me that I needed to sign a second sales contract because the finance company was requesting it. I advised them that I had already spoke with a supervisor at the finance company a second time. Chris told me that the dealership never sent them the contract that I initially signed and that anything that's occurring is internal within the dealership. So now, it's been almost a month and they still never sent over the contract to the finance company. They are withholding it from the finance company, but yet also threatening me that if I don’t come in to sign another contract they want me to come turn in the vehicle. I believe that this dealership is not complying with the Car Buyer's Bill of Rights. They are very misleading and are operating on bad faith by withholding fully approved customers contracts from the finance institutions to have full control on redoing and demanding second contracts. I've also filed a complaint with the TX Dept of Motor Vehicles and I am in the process of emailing the dealership CEO -daryl.**********@group1auto.com, to advise him this unethical ways