ComplaintsforPerformance Truck Products
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/14/2022
- Complaint Type:
- Product Issues
- Status:
- Unresolved
I missed the 30 day deadline to return a **** exhaust kit. I gave customer service my ***** * ******, and explained the manufacturer's website incorrectly labeled it as fitting my truck. And I got delayed opening up the kit, due to dealing with my wife's aggressive breast cancer surgeries, chemo, and radiation. I agreed to pay the return shipment costs and restock fees like any other customer. I also committed to buying a new more expensive kit. I was happy when customer service agreed the same day to a return: "Hello, *** We are sorry the kit didnt work for you...We are happy to take the kit back as long as it is in like new condition, has not been installed, and is in the factory box. Please let us know and we can get you the return info." On the following day, I contacted them, as instructed, for return and/or exchange instructions. I got a return response from customer service that they were trumped by the Warehouse, who said it was not returned within the time frame. Customer service should have known this already, having the order number from my initial email contact with them. So I appealed to the owner, via a 7/1/22 email to [email protected]. I said customer service is the face of the company, and should not tell the customer yes in one email one day, and then no in a later email the following day, because of a disagreement between company departments. If the warehouse is the decision maker on returns/exchanges, then make them the customer go-to, not customer service (which would be odd). To date, I have not gotten a response back from Nate D***** The exhaust kit has not chang*** It does not expire or spoil - it is stainless steel. It fits 2019* *** full size trucks, so it should not be in inventory long. They made a profit on it in the sale to me. I offered to pay a restock fee, even though the box is not damaged, and no re-stock fee is mentioned for exhaust systems on their website. They will make a profit on the second sale also. .
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.