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Find a Location

Design Pools of East Texas has 1 locations, listed below.

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    Business ProfileforDesign Pools of East Texas

    Pool Contractors
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    This business has 0 complaints

    BBB Rating & Accreditation

    Accredited Since: 12/12/2018

    Years in Business: 47

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    Location of This Business
    230 W Beachwood Loop, Trinidad, TX 75163-2205
    BBB File Opened:
    9/6/2007
    Years in Business:
    47
    Business Started:
    1/1/1977
    Business Started Locally:
    1/1/1977
    Accredited Since:
    12/12/2018
    Type of Entity:
    Limited Liability Company (LLC)
    Business Management
    • Mr. John Corbin Burnett Jr., Owner
    • Mrs. Gretchen Burnett
    Contact Information

    Principal

    • Mr. John Corbin Burnett Jr., Owner

    Customer Contact

    • Mr. John Corbin Burnett Jr., Owner
    Additional Contact Information

    Phone Numbers

    Industry Tip

    BBB Tip: Hiring a pool contractor

    Customer Complaints

    0 Customer Complaints

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    File a Complaint

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Dean P

    1 star

    01/14/2024

    I am writing this review after long and careful reflection on the owner **************************** and his company Design Pools of East Texas.1. **********************, the owner lies.2. **********************, the owner fails to complete contracted labor.3. **********************, the owner will not respond after he receives payment.Several years ago I contracted with the owner, ****************** and his father. They were to build a pool, deck, fire pit and fence the area. The pool was installed. One of the inlet ports leaked, ******************, the owner choose to plug it instead of repairing it. The Polaris automatic pool cleaner never worked. The pump installed was undersized for pool and cleaner. The pool light leaked and had a short. ******************, the owner started the fence, but choose not to complete it. ******************, the owner would no longer return calls after received final payment. He promised multiple times to correct and complete work. He did not. Soon after I had the all work completed, that ****************** the owner refused to do, by another contractor. The pools low quality construction began to shine through. Tile siding began to pop off. Bullnose tile coping began to break and separate from the surrounding deck. The decking has cracked in multiple areas. The pool skimmers were placed at different height levels, this is problematic.I replaced the pump and replaced some plumbing. I replaced all of the coping and tile. The plumbing and pipes have been replaced appropriately with new filter appropriate pumps for pool and cleaner. The the skimmers cannot be leveled.I write this to say simply that if you choose ****************************, the owner and Design Pools of East Texas you will lose money. You will not have contracted work completed. You will not be satisfied. He will talk a good game on the front but he lies publicly and privately. He is not to be trusted. He has a history of not fulfilling his contracts.

    Local BBB

    BBB Serving Central East Texas

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